Housekeeping Dispatcher/Synergy Administrator

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POST DATE 8/23/2016
END DATE 11/3/2016

Omni Hotels & Resorts Hot Springs, VA

Hot Springs, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)



To dispatch, track, complete & close all calls issued thru Synergy.


* Dispatch Synergy calls to Housekeeping & Engineering.
* Coordinate PRP & CARE between Housekeeping & Engineering.
* Maintains our work order/PM Program for Housekeeping & Engineering using Synergy.
* Responsible for communication with all departments with work orders in Synergy.
* Places orders for all departments in Synergy.
* Completes & closes work orders in Synergy.
* Tracks & Reports on Synergy trending for Housekeeping & Engineering.
* Ensures revenue capture for Rollaways and other charge items.


* Able to maintain Synergy and dispatch work orders for Housekeeping & Engineering.
* Able to use reporting functions of Synergy for Housekeeping & Engineering.
* Has a sense of urgency with guest requests.
* Ability to input spreadsheet data for Housekeeping & Engineering.
* Ability to utilize Opera to block rooms & change room status for Housekeeping & Engineering in order to perform PRP, CARE, contracted window cleaning, etc.
* Ability to effectively split time between Housekeeping & Engineering

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: