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Housekeeping Houseperson

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POST DATE 9/15/2016
END DATE 10/15/2016

DoubleTree by Hilton Hotel Boston North Shore Danvers, MA

Company
DoubleTree by Hilton Hotel Boston North Shore
Job Classification
Full Time
Company Ref #
hc.6C01430C25FE8321
AJE Ref #
576185990
Location
Danvers, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Cleans and supplies guest rooms and related areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Receive room assignments, priority room requests, keys and supplies from Housekeeping management. Review room assignments, retrieve and stock caddie/cart to ensure all supplies, linen and amenities are available to properly clean guest rooms. Review list for any special requests. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift. Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc. Perform quality check on the television, telephone, heating/air conditioning, and lights. Appropriate and proper use of cleaning equipment and supplies. Respond to and resolve housekeeping requests and complaints by guests. Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards. Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found. Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Any other tasks / duties as requested by management.