Housekeeping Lead

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POST DATE 9/9/2016
END DATE 10/9/2016

SpringHill Suites Ohio State University Columbus, OH

Company
SpringHill Suites Ohio State University
Job Classification
Full Time
Company Ref #
hc.835A96E702CD8901
AJE Ref #
576127693
Location
Columbus, OH
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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p This position is the main Room Inspector for the hotel. Most weekends are required. /p p Maintains room, corridor, and service area cleanliness, trains and retrains housekeeping personnel, and ensures proper working conditions of assigned areas and equipment by writing, submitting, and following through on maintenance requests. Standard Specificatio Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Essential 1. _____ years experience as Room Attendant. 2. Knowledge of proper cleaning techniques, requirements, and use of equipment. 3. Knowledge of proper chemical handling. 4. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. 5. Ability to provide legible communication. 6. Ability to do basic arithmetic. Desirable 1. High school graduate or equivalent. 2. Any supervisory experience. 3.Working knowledge of Marriott SOP Skills Essential 1. Ability to enforce hotel's standards, policies and procedures with assigned staff. 2. Ability to prioritize and organize work assignments delegate work. 3. Ability to direct performance of assigned staff and follow up with corrective where needed. 4. Ability to motivate assigned staff and maintain a cohesive team. 5. Ability to ascertain staff training needs and provide such training. 6. Ability to be a clear thinker in pressure situations and exercise good judgments. 7. Ability to focus attention on details, speed and accuracy. 8. Ability to maintain confidentiality of hotel guests and pertinent hotel information. 9. Ability to ensure security of guest room access and hotel property. Essential Duties and Responsibilities Include the following. Other duties may be assigned. - Ensure the overall quality of the cleaning of guestrooms, corridors, and service areas based on hotel, Marriott, and Franchise objectives. - Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. - Uses and ensures the use of correct personal protection equipment in accordance with the Blood Borne Pathogens Exposure Control Plan when handling soiled linens or performing other tasks in which exposure to blood borne pathogens may occur. - Follows through with guest room and floor maintenance. - Ensures proper maintenance of all cleaning equipment. - Attends all required meetings. - Maintains inventory and supplies all closets on assigned floors. - Keep corridors free of room service trays. - Encourages the career development of housekeeping personnel. - Listens and responds to the needs of the staff on each floor. - Communicates and cooperates with the Front Desk, PBX, Front Office Manager, and other related departments during rush rooms, blocks, VIPs, and any discrepant rooms. - Assists Housekeeping Manager in maintaining overall smooth operation of the Housekeeping Department. - Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions on assigned floor. - Works to ensure high scores for cleanliness and other housekeeping-related items on all Marriott and Franchise inspections. - Delegates the deep cleaning schedule. - Inspects of delegates inspections of all guestrooms cleaned by room attendants on assigned floors. - Initiates procedures to increase efficiency of labor and safe chemical and equipment use. - Follows-up and maintains compliance with all Marriott, Franchise, Safety and OSHA programs, policies, and procedure reports. - Ensures compliance with key control procedures as they relate to the Housekeeping Department and assigned floors. - Ensures that any and all storage areas are kept secure at all times. - Directs and leads the department in the writing of work orders and works closely with the Engineering Manager to ensure the success of the hotel's preventative maintenance program. - Enforces standard procedures for the acceptance, security, and return of guest lost and found items. - Performs housekeeping, laundry, and/or house person functions whenever necessary. - Report all accidents and incidents to management immediately. Supervisory Responsibilities Directly manages ________ employees in the Housekeeping Department. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees planning, assigning, and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, or crawl and talk or hear. The employee frequently is required to stand walk sit use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance. the employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. Work Environment The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Note A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. /p