Housekeeping Manager

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POST DATE 9/7/2016
END DATE 10/21/2016

Bridgestreet Global Hospitality Reston, VA

Reston, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Experience Requirements: A minimum of two year's supervisor or cleaning management in commercial, residential, hotels or offices.

Position Overview:

The primary responsibility of the Housekeeping Manager is to contribute to the overall success of BridgeStreet, by assuring that every apartment is maintained in accordance with the BridgeStreet quality of cleaning standards.

Responsibilities also include recruiting, hiring and training of the cleaning staff. In addition, inventory control, warehouse organization, ordering and strong communication with other departments.

This position requires and individual who can align themselves and their day-to-day functions with our Vision and Core Values. This position would also be cross trained in Reservations and Guest Experience to assist the team in times of need.

Responsibilities Include
1. Preparation of Housekeeping Schedule
Review expected arrivals and departures.
Special requirements pertaining to the guest or apartment.
Vacation and holidays.
Input from cleaning staff regarding additional cleaning due to long stays, or extreme wear and tear on the apartment.
Prepare individual weekly housekeeping schedules, and type of clean.
Schedule inspections.
Monitor "hours" and earned "credits" on cleaning staff.
Complete payroll on housekeeping staff.

2. Training of Housekeeping Personnel
Introduce cleaning standards, customer service, inventory control and administrative procedures.
Use Housekeeping manual to train on checklists, forms, demonstrations, minimum standards, policies and procedures.
Observe trainees, give appropriate feedback, assess results. Monitor areas for improvement in the workforce.

3. Guest Reference Material
Ensure that each property and apartment has sufficient inventory of marketing and guest reference materials, including guest directory BridgeStreet advertising pieces, laminated instruction cards, and welcome letters. Replace all items as needed. Spot check apartments and staff making sure that each employee is in compliance with the minimum standards. Review inventory forms completed by housekeepers, and complete orders.

4. Apartment Inspections
Upon each visit to a unit, and also complying with the operating minimum standards, guest request, or senior management, apartments are to be inspected using the company inspection form. Units are to be checked for housekeeping, maintenance, refurbishing and inventory. Ongoing inspections must be done to promote a proactive approach to maintaining BridgeStreet standards at all properties.

5. On-Call Duty
Housekeeping Managers are to be placed in the on-call rotation to respond to after hour's maintenance or guest emergencies. Emergencies are to be resolved to the guest satisfaction. All after hour's emergencies are to be logged and submitted to the General Manager on a daily basis for ways to eliminate service problems in the future.

6. Special Requirements
Ensure availability of items such as cribs; rollway's; playpens etc., as per guest request. Maintain or replace items as needed.

7. Additional Apartment Cleaning
Schedule carpet-cleaning, painting, replacement in accordance with departure dates. Arrange to have work completed on off-market days. Utilize property staff or off site service if absolutely necessary.

8. Maintain Property Inventory
Maintain constant communication with housekeeping staff regarding apartment contents and furnishing replacement. Establish, maintain and control inventory records. Identify all apartment contents (Including style and color), condition of items, and replacement dates.

9. Payroll Summary
Receive Semi monthly time sheets from the housekeepers. Verify times, credit hours, and amounts recorded. Prepare payroll summary for the Guest Service Manager.

10. Miscellaneous
Attend meetings, contribute to budget process, report to management as required, and perform to all reasonably requested tasks from time to time.


Specific Job Knowledge, Skills and Ability Requirements:

Minimum of 2 years hospitality experience is a plus
Excellent communication skills required
Prior supervisory experience is a plus
Ideal candidate is available to work a flexible schedule that will include early mornings, afternoons and evenings without restrictions on days/holidays/weekends.
Support team to reach department goals.
Must have ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by superiors

High school Diploma/ GED or equivalent preferred
Educational background in hospitality or related field preferred.
Travel: No

Number of Employees supervised (approx): 5-12