Housekeeping Supervisor

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POST DATE 9/18/2016
END DATE 10/18/2016

Best Western Royal Plaza Hotel & Trade Center Marlborough, MA

Marlborough, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


SUMMARY: To assist in supervising and overseeing the performance and appearance of the housekeeping staff. TO assure the responsibilities of the housekeeping department when the Executive housekeeper is off or on vacation. ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned. Assist in the selection process with staffing, recruiting, hiring, and training qualified housekeeping candidates. Assist in scheduling the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary. Assist in scheduling the cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators. Assist in scheduling the cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks. Assist in the scheduling of cleaning of all meeting rooms after a completed function. Assist in the scheduling for deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of wall and baseboards, cleaning of windows, etc. Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets. Read front desk logbook for the pertinent housekeeping information. Obtain all housekeeping reports and messages from the front desk and PBX departments. Confirm all housekeeping staff members have arrived or find substitutes for absence employees. Assist in preparing room assignment for the attendants. Prepare new time cards for each payroll period. Distribute room assignments and keys. Check floors periodically, update the current room status, and identify opportunities for Houseperson service. Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. Answer the department telephone to respond quickly to requests from guests. Check hotel's computer for information concerning room status and enter updated room status. Prepare biweekly payroll as directed. Assist in quarterly linen inventory and discard damaged linen as directed. Order and stock any room supplies and cleaning supplies, following budgetary guidelines. Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines. Orient and familiarize new personnel with hotel facilities and operating hours. Assist in training, by instruction and practice, both formally and on-the-jobs; and help update staff on any new laws or regulations necessary to safely perform their tasks. Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and 3) janitorial department and night cleaners. Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products. Assist in the cleaning and Inspection of guestrooms as required by hotel. Clean and assist Room Attendants with guest rooms if required by hotel. Instruct houseperson on special projects. Check to see that projects are completed and follow-up on additional projects. Clean Housekeeping Office and prepare area for following day. Assist in preparing Housekeeping report. SUPERVISORY RESPONSIBILITIES: Assists in managing all employees in the Housekeeping Department. Is responsible for their assistance in the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organizations policies and Applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing working; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.