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Housekeeping Supervisor at The Phoenician 9.16.16

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POST DATE 9/18/2016
END DATE 10/18/2016

The Phoenician, Scottsdale Scottsdale, AZ

Scottsdale, AZ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Housekeeping Supervisor at The Phoenician 9.16.16 Company Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Méridien(R), Sheraton(R), Tribute Portfolio, Four Points(R) by Sheraton, Aloft(R), Element(R), along with an expanded partnership with Design Hotels. The Company also boasts one of the industrys leading loyalty programs, Starwood Preferred Guest (SPG(R)). Please visit for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristics protected by law. Location The Phoenician, a AAA Five Diamond Award Winner, offers 643 rooms including The Canyon Suites, an exclusive all-suite boutique experience which has earned the coveted Five-Star rating from Forbes Travel Guide both are inspired by a rich history of gracious hospitality. This resort experience is part of The Luxury Collection, a group of unique hotels and resorts offering exceptional service to an elite clientele. All of these hotels are internationally recognized as being among the world's finest. The Phoenician's 250 acre inspiration is nestled under Camelback Mountain in Scottsdale, Arizona. Our exclusive property also offers most anything for our discerning clientele: 9 sparkling pools for every taste and preference; The Centre for Well-Being, one of the country's premier resort spas; over 100,000 square feet of exceptional banquet space, and 9 unique dining experiences, including J&G Steakhouse, The Thirsty Camel, the Lobby Tea Court, In-Room Dining, Café & Ice Cream Parlor, Relish Burger Bistro, Oasis Pool Bar & Grill, and Il Terrazzo, our 3 meal a day restaurant where Italian and regional cuisine abound. Department Job Description Housekeeping Supervisor Hourly Wage / Non-Exempt / Full-Time The Phoenician, a Luxury Collection resort, offers our Full Time Ambassadors exceptional benefits! Consider joining The Phoenician Housekeeping family and learn what truly exceptional service is all about. We are searching for an accomplished Supervisor with the desire to grow their career in the Housekeeping field. Our Housekeeping Department plays an integral role in the hotel's success and the guests' experience. The selected Supervisor will serve as role model and key contributor in establishing positive expectations and development for our Room Attendants and Housekeeping Ambassadors. This role is also responsible for completing the daily inspection of guest and public areas to ensure the consistent maintenance of hotel cleaning standards. Previous experience working in a housekeeping capacity is necessary for this excellent opportunity. Ideal candidate will have previous supervisory experience within the Housekeeping area of a hotel, resort, or similar venue. Excellent communication skills are required, ideally with a fluency in both English and Spanish. Basic computer skills are also required. The selected candidate must be able to work a flexible work schedule, including days, evenings, weekends and holidays. The Supervisor shifts include AM (8am-5pm) and PM (2pm-11pm). If you want to be part of an enchanting group of true hospitality professionals, please let us get to know you today! If you feel your background is a match for this opportunity and you have a passion for working with people, apply today at and let us get to know you! If you are currently a Starwood Hotels & Resorts Associate, and you want your journey to continue, then please visit your Human Resources Department to obtain the necessary transfer paperwork. Once completed, please apply through StarwoodOne. Requirements POSITION PURPOSE Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. ESSENTIAL FUNCTIONS Average ' of Time: 50' Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards. 20' Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments. 15' Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. 10' Monitor consumption and order replacement of guest and cleaning supplies. 5' Manage administrative functions in accordance with established standards. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Position requires walking and giving direction most of the working day. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must have the ability to bend, squat and frequently lift 25 lbs. and occasionally