Houseperson/Housekeeping

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POST DATE 9/13/2016
END DATE 10/12/2016

The Westin Dallas Fort Worth Airport Irving, TX

Company
The Westin Dallas Fort Worth Airport
Job Classification
Full Time
Company Ref #
hc.3DC43072168B7E2E
Location
Irving, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
576164713

JOB DESCRIPTION

The Housekeeping Housepersonwill followsafe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Receive assignments, priority requests, keys and supplies from Housekeeping management. Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift. Walk all assigned spaces at beginning and end of shift. Remove newspapers, service trays, empty ash receptacles, remove trash and/or linens and note any areas that require immediate cleaning. Clean public areas in accordance with policies, procedures and brand standards. Clean hallways, elevators, service areas, stairwells, etc. Perform quality check on public space televisions, telephones and lamps. Remove soiled linen, towels and trash and place in appropriate locations in the prescribed manner. Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed. Proper use of cleaning equipment and supplies. Respond to and resolve housekeeping requests and complaints by guests. Any other duties / tasks as requested by management.Job requirements High school education or related experience. Familiarity with hospitality industry practices preferred. Skills and Abilities: Ability to understand and provide friendly guest service. Ability to understand and comply with proper cleaning techniques, procedures and brand standards. Ability to operate a vacuum, mop and properly use cleaning equipment and supplies. Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a lamp, coffee maker, phone, TV and other public space equipment. Attention to details with good organizational and efficient time management skills. The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment criminal background screening. We are part of the E-Verify voluntary program.