HousepersonDistribution (Seasonal)

OUR MISSION: Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each others abilities at all times.

OUR SERVICE STANDARDS:

Greet All Guests
Use the Guests Name
Thank our Guests
Take Pride in your Appearance
Have Pride in your Surroundings
Maintain a Service Posture
Be Knowledgeable about the resort
Own the Situation
Use Proper Phone Etiquette
Anticipate Guests Needs
Escort the Guest

SUMMARY: The Property Management House Attendant is responsible for responding to the needs of housekeepers, management, front desk, dispatch and guest service calls. The House Attendant must follow the required procedures for handling, cleaning, disposing, or moving of objectsmaterials andor the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. She will assist in maintaining the AAA Four Diamond Standards

The Property Management House Attendant will always conduct himherself in manner which supports the guiding principles of Destination Hotels & Resorts:

Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.

The Property Management House Attendant shall strive to provide exceptional service to both internal and external guests at all times. She will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:
Provides prompt response to all service calls
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment
Responsible for delivery of requested guest items
Keeps vanhouseman vehicles stocked and orderly at all times
Responds to any applicable guest, front desk or housekeeping request as needed
Receives and stores incoming freight accurately and promptly
Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
Keeps accurate and legible records of all services
Provides accurate key control and effective security for all keys, buildings and vehicles
Maintains complete and effective ongoing stocking of all linen closets with the exception of linens and terries unless otherwise assigned
Helps maintain a clean and safe working environment in the housekeeping department
Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
Offers warm and sincere welcomefarewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the housekeeping team
Reports to work on time and according to posted schedule, mai