Hyatt Residence Club (Spanish English Bilingual) Associate

Title: Hyatt Residence Club (Spanish English Bilingual) Associate Location: IL Marion The Associate is supervised by the HRC Program Manager, HRC Program Assistant Manager and HRC Business Leads and will work closely with the Hyatt Residence Management Corp. and Hyatt Residence Marketing staffs. The Associate will be expected but not limited to be able to perform the following functions: * Take owner calls and service their needs. * Understand and be able to communicate the Hyatt Residence Club rules. * Understand and utilize the Hyatt Residence Club reservation system. * Understanding of the purpose of exchange and Interval International procedures. * Detailed knowledge of all Hyatt Residence Club properties. * Understanding of the relationship between Hyatt Hotels and Resorts, the Hyatt Residence Club and the Hyatt Gold Passport program. * Knowledge of front desk procedures to understand the flow of reservations, check in and advance deposits and how all of this relates to audit and accounting. * Speak Spanish and English The ideal candidate will have the following qualifications: * Ability to communicate effectively both verbally and written. * Ability to multi task while maintaining accuracy. * Strong relationship, organizational and customer service skills. * Ability to effectively use empowerment and take responsibility for all decisions. * Bilingual in Spanish and English is required