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IL Installation Supervisor 9/1/2016

Protection One Troy, MI

Company
Protection One
Job Classification
Full Time
Company Ref #
5083
AJE Ref #
576050836
Location
Troy, MI
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
SUMMARY:

Management of all installations of installers, installation support staff and installation

subcontractors. This includes but is not limited to Residential and/or Commercial alarm systems





with

in a specified geographic region. Change Alarm systems to include CCTV, Access, Fire as well. Manages the execution and implementation of branch operations or corporate operation strategies to ensure target levels of production. Will manage the process(s), reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with company performance standards.





ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. To perform this job successfully, the Installation Supervisor may be expected to perform some or all of the duties listed, and other duties as assigned.

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Manages branch to target levels of production for hours per install.





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Assist with sales jobs walks and design support as needed





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Understand the sales process from beginning to end including sales central and contract entry





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Manages installer staffing with necessary certifications and training to install those products sold by the company.





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Insures the highest levels of customer satisfaction based on the performance of installation department.





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Directs the commercial and residential installation workforce to meet customer demands, customer schedules and company standards on backlog turns.





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Maintains high installation quality of service quality by managing the installations to company and manufacturer installation standards





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Acknowledge, implement, and enforce all Protection One policies and procedures.





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Maintain an on-going library of all Protection One policies, procedures, and technical manuals.





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Submit accurate and timely documentation to your immediate supervisor (Billing Reports, Data Entry Information, Time Cards, etc.)





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Attend classroom and field training as required.





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Comply with Protection One's vehicle policy.





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Maintain a good driving record





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Submit accurate and timely documentation (Billing Reports, Data Entry Information, Time Cards, etc.)





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Maintain the appropriate truck stock supplies/tools/equipment for technicians





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Maintain the appropriate basic hand tools for self and installers necessary to perform required duties.





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Assist with troubleshooting and repair of advanced installations using test equipment and PC's.





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Direct daily work assignment of others on projects assigned.





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Ensure compliance with all local codes and manufacturer specification.





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Supervise installers and subcontractors.





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Prepares and delivers performance reviews.





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Insure installations are completed within the proper amount of time and within budget.

Schedule and coordinate material and labor for installations.



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Assist with design stage of difficult installations.



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Supervise multiple projects simultaneously.



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Make recommendations on hiring and terminating employees.



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Must have working knowledge of local and national codes including NFPA and NEC.



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Must have working knowledge of Residential and Commercial alarm systems including basic knowledge of Commercial Fire Systems, CCTV, intercom, and Card Access Systems.



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Must be able to perform residential and commercial system design.



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This job involves driving a motor vehicle while seated for periods of up to 2 or more hours.

SUPERVISORY RESPONSIBILITIES



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This job supervises residential installers and/or commercial installers and subcontractors.



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Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct workflow and assign action items to representatives



KNOWLEDGE, SKILLS, AND ABILITIES



Knowledge



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Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet, Mastermind, Sales Central, Lawson.



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Knowledge of Company policies, procedures, guidelines, and practices.

Skills



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Must have leadership skills to direct labor resources including Level I, II, and III installers and subcontractors.



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Must have organizational skills to take a project from the design stage and see it through to completion.



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Excellent time management, planning and forward-thinking skills.



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Self-motivated and a professional attitude.



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Excellent communication, listening, and presentation skills.



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Excellent teambuilding, customer service, and interpersonal skills.



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Must possess good decision making skills, be very organized and detail oriented.

Abilities



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Ability to use discretion and problem analysis.



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Ability to work effectively with others.



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Ability to work as part of a dynamic team and be flexible.



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Ability and willingness to make key contributions to the growth of the business.



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Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.



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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.



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Ability to apply concepts of basic algebra.



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Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.



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Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.



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Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.



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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.



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Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



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Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.



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Must have organizational ability to manage multiple projects.

PHYSICAL DEMANDS



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While performing the duties of this job, the employee is regularly required to sit and twist; use hands to handle, push, pull or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand