IT Applications Support Analyst (Production Support) - ESC

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POST DATE 9/11/2016
END DATE 3/30/2017

Pacific Gas & Electric Concord, CA

Concord, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Min Salary
Max Salary
Salary Unit
per month


CompanyBased in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we
deliver some of the nation?s cleanest energy to our customers in Northern and Central California. For PG&E, ?Together, Building a Better California? is not just a slogan. It?s the very core of our mission and the scale by which we measure our success. We know
that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their
quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer
that actively pursues and hires a diverse workforce.? All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected
veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.Department OverviewInformation Systems Technology Services is a unified
organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

The SmartMeter Operations Center (SM OC) is a part of Information Technology and is responsible for performing Operations
& Maintenance of the SmartMeter? systems. This includes regular scheduling, monitoring and maintenance work, incident resolution, and ensuring continuous improvement of processes and applications. The SM OC group works closely with Customer Care groups on
selected business processes. And with various IT & third party groups to coordinate bug fixes, manage incidents, support project delivery, and complete maintenance activities.Position SummaryThe Career IT Application Operations Analyst conducts
basic and intermediate tasks under direction of a more senior Application Operations Analyst. Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of
well-defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst. Escalates to more experienced resources on unusual or more difficult problems. Fields a broader range of assignments and may be asked or
to develop solutions. Individuals may begin to be responsible for scoping work. Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.QualificationsQualifications
? BA/BS in Computer
Science, Business, or equivalent work experience
? Typically requires minimum 3 years of programming analysis experience

? Excellent written and verbal communications skills.
? Excellent analytical, problem-solving and technical
troubleshooting skills
? Experience in supporting applications on UNIX and Oracle platforms
? Proficiency in Oracle SQL/PL SQL or other relational database system for large scale data management and analytics
? Solid understanding of TCP/IP
Networking, specifically in the area of Network device to Enterprise Application communications.
? Experience in UNIX shell scripting.
? Experience in supporting Weblogic applications is desired.
? Has intermediate to advanced knowledge of key
PG&E applications, processes, and the technologies in use.
? Is able to work and communicate acros