IT / Desktop Support Technician II
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POST DATE 9/10/2016
END DATE 10/22/2016
JOB DESCRIPTIONIT / Desktop Support Technician II
SITE IT/HELPDESK JOB ROLES AND RESPONISIBILTY
Must be personable & professional, with good communication skills, as this person will be working with call center agents, hierarchy, management & account executives often.
Must also be customer-facing on the phone & in person.
Must be organized, methodical, in daily activities & in problem-resolution.
Setup and maintain several hundred local and remote agent computers (Windows XP SP3;Vista;7, Windows Server 2003;2008, Mac OSX 10.6-9, Mac OSX Server 10.6-9) (hardware, software, break / fix)
Keep PC/iMac hardware/software current as new updates are released & approved by customer
Responsible for testing image/software updates before applied
Image creation / management
Use tools to ensure all systems have proper upgrades and security settings/antivirus in place
Report hardware issues for service/repair
Monitor usage of resources & report abuse by employees (going to Facebook, Twitter, etc)
Setup and maintain training room hardware/software
Troubleshoot general desktop issues for agents & hierarchy
Maintain and utilize IT Ticket System
Manage the Email distribution list
Laptop Support Hierarchy Staff
Provide standard end-user support for Windows and Macintosh Laptops
Software/image updates installed as needed
Assist with Avaya logons
Configure VOIP Avaya phones
Assist with troubleshooting Avaya Phone connectivity
General telephone support and assistance
Reconnecting telephony lines for Avaya and non-Avaya systems
Maintain asset room (where spare hardware is stored)
Submit tickets using CNX and client ticketing databases to advise of system issues / failures and work through resolution
Provide on-call support if needed
What we Offer:
A rapidly growing company with significant career growth opportunities
A culture committed to teamwork and continuous improvement
An attractive compensation package including medical, dental; PTO, paid holidays.
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, Hungary, India and Japan, our more than 45,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation. Come experience the Concentrix difference!
Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.
Concentrix - A SYNNEX Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy.
1601 Fountainhead Parkway
1601 Fountainhead Parkway