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IT Director of Communications

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POST DATE 8/11/2016
END DATE 12/19/2016

Jones Grove IT Recruiting Charlotte, NC

Charlotte, NC
AJE Ref #
Job Classification
Full Time
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Charlotte, NC

Our client is a global, multi-billion dollar distribution company looking for a Director of IT Communications. Areas of importance are Voice, Data and Mobility. Prior experience managing these areas is preferred.

Job Responsibilities:

* Works closely with the business units to ensure the Voice and Data infrastructure and Mobility Infrastructure can support present and future needs, including all Branch, CFC, and Call Center activities.
* Owns, plans, documents, tests, publishes, and updates the IT Voice and Data Communications and Mobility Disaster Recovery/High Availability Plan. Ensures that the plan is current, functional, and is changed periodically to support changing needs and growth.
* Ensures that proper Voice, Data and Mobility Infrastructure security is in place, including but not limited to device security, firewalls, and intrusion detection and prevention.
* Develops metrics for system and department and measures team performance against them which includes but not limited to the availability and uptime, user activity, trending, performance, etc.
* Ensures that all Voice and Data Communications related software and hardware maintenance contracts, licenses and software keys are up to date, in place, signed, tracked, in budget, and adheres to policies.
* Must have prior experience with budget planning and management.


* Uses Performance tools for optimal monitoring and management of the Voice and Data Infrastructure
* Complete understanding of TCP/IP, DLSw, DNS, DHCP, IANA, OSPF, and BGP
* Understanding of Active Directory, Firewalls and Proxy Servers.
* Experience with security solutions such as IDS/IPS Systems is preferred.
* Extensive knowledge of supporting ACD systems, configurations, voice, and call processing.
* Excellent verbal and written communication and documentation skills are required.
* Understanding of Network load balancing. Current Cisco and F5 models experience is preferred.
* Strong team building and people management experience is required.


* Bachelor's Degree in Computer Science or equivalent experience is required.
* Minimum of seven years managing medium to large Voice, Data and Mobility technical teams is required.
* Minimum of five years project management experience & budget responsibilities required.
* Strong team building and people management experience is required.
* Five years experience with Monitoring and Management systems.
* Experience working in Avaya, Aruba, Cisco and Nortel heterogeneous environment is preferred.
* Experience with Class of Service prioritization. VOIP experience is highly preferred.
* Certification such as ITIL, CCIE, CNA, NCA, NCTE, ACA, ACE, and MSCE will be viewed favorably.
* Experience in negotiating with network and voice communication carriers to obtain the best pricing and services.


Jones Grove IT Recruiting is the premier provider for IT talent in the Carolinas, across the Southeast and the greater United States.

Jones Grove brings over 25years of dedicated Information Technology recruiting to the marketplace and that dedication has resulted in the placement of over 500 Information Technology professionals.

Located in Charlotte, NC, Jones Grove works across all IT platforms, with various ERPs, and covers both Applications and Infrastructure positions.