IT Help Desk Job - Basking Ridge, NJ

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POST DATE 8/30/2016
END DATE 10/24/2016

Modis Warwick, RI

Company
Modis
Job Classification
Full Time
Company Ref #
23170455.21601022
AJE Ref #
576018997
Location
Warwick, RI
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span B IT Help Desk Job - Basking Ridge, NJ /B br B   /B br B   /B br My Fortune 200 client is currently seeking an IT Help Desk candidate who is wants to gain experience in an enterprise environment. The ideal candidate will have with experience troubleshooting issues with Macs and PCs. br   br If you are interested in this full-time position please apply ASAP with an updated resume and contact information. br   br **Candidate must be able to work for any employer without requiring sponsorship** br B   /B br B Requirements: /B br • Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted br • 1+ year experience in a call center environment or equivalent br • 1+ year of experience in technical support (preferably in a help desk) with experience with resetting passwords and verifying permissions br • Experience using an incident or call tracking system br • This is a United Support Center help desk analyst position that will occupy a Monday to Friday shift and has a flex start time between 6am-11am ET. br B Assets: /B br • Experience working in environment where success was gauged by balancing call handle time and first call resolution or other specific metrics br • Experience assisting customers through alternate intake channels (chat, email, web submission) br • Experience working with a knowledge base or knowledge tool br • Experience using and supporting IP phone systems br • Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone br • Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 br • Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices br • Experience with supporting MAC hard and software br • Experience in a large corporate environment br • Exposure to or knowledge of ITIL practices br o Experience with CHAT Tools to assist customer. br /span