IT Help Desk Job - Warwick, RI
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POST DATE 8/30/2016
END DATE 10/24/2016
JOB DESCRIPTIONspan B IT Help Desk Job - Warwick, RI /B br B /B br My Fortune 200 client is currently seeking an IT Help Desk candidate who is wants to gain experience in an enterprise environment. The ideal candidate will have with experience troubleshooting issues with Macs and PCs. br br If you are interested in this full-time position please apply ASAP with an updated resume and contact information. br br **Candidate must be able to work for any employer without requiring sponsorship** br br B Job Description: /B br ul
li Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted /li li 1+ year experience in a call center environment or equivalent /li li 1+ year of experience in technical support (preferably in a help desk) with experience with resetting passwords and verifying permissions /li li Experience using an incident or call tracking system /li li This is a United Support Center help desk analyst position that will occupy a Monday to Friday shift and has a flex start time between 6am-11am ET. /li li Assets: /li li Experience working in environment where success was gauged by balancing call handle time and first call resolution or other specific metrics /li li Experience assisting customers through alternate intake channels (chat, email, web submission) /li li Experience working with a knowledge base or knowledge tool /li li Experience using and supporting IP phone systems /li li Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone /li /ul
• Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 br • Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices br br • Experience with supporting MAC hard and software br • Experience in a large corporate environment br • Exposure to or knowledge of ITIL practices br o Experience with CHAT Tools to assist customer. br B /B br /span