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IT Help Desk Project Manager 8/31/2016

UCS's Client Washington, DC

Company
UCS's Client
Job Classification
Full Time
Company Ref #
29459259
AJE Ref #
576044407
Location
Washington, DC
Job Type
Regular

JOB DESCRIPTION

APPLY
IT HELP DESK PROJECT MANAGER

Location: Washington, DC

Salary: Competitive with benefits

Start Date: Immediate

Clearance Needed: None

We are looking for an IT Help Desk Project Manager to work on our expanding team. The IT Help Desk Project Manager will be joining one of America's fastest growing private companies with a high-energy, exciting environment. An IT Help Desk Project Manager in this role will enjoy the opportunity to learn a B2B business with high visibility to ownership.

RESPONSIBILITIES:

Identify areas for process improvement, professionally communicate suggestions to leadership.

Relationship builder with current and future customers.

Understand system features and limitations at an in-depth level.

Explain system functions to customers as it relates to their issue.

Work interdepartmentally to provide potential solutions for customer issues, maintain strong communication with all parties.

Conduct customer meetings and site visits to assess support scenarios.

Manage and follow customer service support issues, augment previous support to promote a solution for the issue.

Lead customer support escalations.

Monitor customer support case volumes.

Participate in special projects as required.

QUALIFICATIONS

-PMP CERTIFICATION (PREFERRED)

-Proven success with time management

- EXPERIENCE SUPPORTING HELP DESK / SERVICE SUPPORT DESKS

-Bachelor's Degree in Liberal Arts or Business

-5 or more years customer service experience

-Excellent PC technical skills with advanced knowledge of computing

-Familiarity with system software and hardware components

-Strong verbal and written communication skills

-Excellent listening, negotiation and problem solving skills

-Proficiency with tablets, cell phones and computer networking

-Strong attention to detail with excellent project prioritization skills