IT Help Desk 8/12/2016
San Bruno, CA
JOB DESCRIPTIONAPPLY DESCRIPTION:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree and 3-5 years of experience.
ADDITIONAL JOB DETAILS
* Ability to provide IT support for internal users over the phone
* Proficient in providing Windows and Mac technical support. Linux knowledge is a plus.
* Proficient in providing software support such as MS Outlook, MS Office Suite, Cisco WebEx, and VPN
* Basic networking knowledge
* JSS Casper or SCCM knowledge is a plus
* Great customer service
* Additional job responsibilities assigned by manager