IT Help Desk 8/12/2016

Vertisystem Inc San Bruno, CA

Company
Vertisystem Inc
Job Classification
Full Time
Company Ref #
28752904
AJE Ref #
575866592
Location
San Bruno, CA
Job Type
Regular

JOB DESCRIPTION

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DESCRIPTION:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree and 3-5 years of experience.

ADDITIONAL JOB DETAILS

* Ability to provide IT support for internal users over the phone
* Proficient in providing Windows and Mac technical support. Linux knowledge is a plus.
* Proficient in providing software support such as MS Outlook, MS Office Suite, Cisco WebEx, and VPN
* Basic networking knowledge
* JSS Casper or SCCM knowledge is a plus
*
* Great customer service
* Additional job responsibilities assigned by manager