IT Manager Quality Assurance 9/6/2016

Confidential Company Memphis, TN

Company
Confidential Company
Job Classification
Full Time
Company Ref #
29620149
AJE Ref #
576104886
Location
Memphis, TN
Job Type
Regular

JOB DESCRIPTION

APPLY
IT Manager Quality Assurance (452858)

Engagement Type:Permanent

PRIMARY PURPOSE: To

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Develops, manages and implements QA standards, procedures and practices that limit risks to the organization.

Manages and directs test plan development and execution; defines testing objectives and methodologies in support of implementations, projects and production support.

Manages and directs configuration and release management; actively leads in review, modification and implementation of processes and procedures to support a rapid release objective while ensuring high quality implementation.

Manages QA team to ensure that organizational priorities are being addressed in a timely and efficient manner with strong focus on customer service and support.

Identifies improvement opportunities and establishes plan to implement improvements and/or enhancements; establishes and implements audit processes and procedures for QA team.

Supports the identification and resolution of complex issues; ensures procedures are documented to resolve complex issues.

Prepares activity and progress reports regarding activities of QA and configuration management.

Manages QA team including (but not limited to) setting priorities, establishing goals, meeting deadlines, mentoring, and supporting development of skills and knowledge.

Keeps up-to-date with technology changes and direction; recommends new tools or revised processes to senior management.

Works with peers and other organizational leaders to improve delivery of service and support.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing:

Bachelor's degree from an accredited college or university preferred. Major in Information Services or Management strongly preferred.

Experience

Ten (10) years of systems, development and QA experience or equivalent combination of education and experiencerequired to include four (4) years supervisory or project management experience.

Skills & Knowledge

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies