JOB DESCRIPTION

Requirements:
Education:

- Qualified candidates must have a High School Diploma or GED

- Microsoft Desktop and Server OS certification a plus

Experience:

- 1 year of experience working with Windows 2000 and Windows XP in the desktop environment, Windows 7 is a plus

- 2 years of experience using Windows programs such as Word, Excel and other desktop tools

Skills:

- Excellent communication skills

- Excellent organizational skills

- Must be proficient using Microsoft Excel

- Ability to manage multiple tasks in a dynamic, fast paced environment

- Must be comfortable working as part of a team or alone on a project

Competencies:

- Communication, Oral - Ability to communicate effectively with others using the spoken word

- Communication, Written - Ability to communicate in writing clearly and concisely

- Detail Oriented - Ability to pay attention to the minute details of a project or task

- Organized - Possessing the trait of being organized or following a systematic method of performing a task

- Technical Aptitude - Ability to comprehend complex technical topics and specialized information

Environmental and Working Conditions:

- Some travel may be required, varies based on project requirements

Job Description:
LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.

We seek an IT Operations Technician I to join our growing company.

The IT Operations Technician I is an entry-level position and will be responsible for performing low-level maintenance tasks as assigned. The IT Operations Technician also logs support calls; is the point of contact for incoming support issues; will test Operations Procedures for accuracy; and performs administrative tasks such as report filling, order procurement, invoice processing, equipment checking and inventory control etc.

Essential Duties and Responsibilities:

- Add and remove users from systems

- Maintain user logs

- Ship and receive IT assets as required
- Answer incoming support calls and log into the system as needed. (first level)

- Maintain backup logs for both local and remote sites

- Log and maintain backup tape storage for remote and local tapes

- Inventory and cataloging of all IT software

- Maintain contact lists and other IT documentation

- Maintain weekly tasks lists for the group

- Image workstations to defined standards

- Take the on-call on a rotating basis

- Escalate issue to the correct area of the IT organization

- Perform daily IT tasks as assigned

LogistiCare is an Equal Opportunity Employer.

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