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POST DATE 9/2/2016
END DATE 10/18/2016
SmartSource Technical Staffing
Saint Charles, IL
JOB DESCRIPTIONThe IT Dispatcher is responsible for creating, filling and closing service requests with field resources. This person is responsible for the day to day life cycle of any service all related work within the environment
Location: St Charles, IL
Essential Duties and Responsibilities: Act as the single point of contact to the customer for all types of service requests Coordination of all IT resources being dispatched into the field Process service requests as they arrive through email, manual entry, or direct customer input Schedule resources on the in dispatch portal, database or other platforms Monitor resource schedules to ensure prompt time entry on service requests Communication with customers as required: keeping them informed of onsite progress, notifying them of changes or reschedules
Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction Fast turnaround of customer requests Ability to work in a team and communicate effectively Escalate service requests that cannot be scheduled within agreed service levels Responsible for entering time and expenses per field resource Take all service requests and create payroll sheets weekly
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong computer skills Excellent Microsoft Office Skills Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment