IT Service Desk Technician, Level I

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POST DATE 8/19/2016
END DATE 10/18/2016

Schneider Electric Burnsville, MN

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
002YZG
AJE Ref #
575928552
Location
Burnsville, MN
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

POSITION SUMMARY:
The Service Desk Technical Support Specialist assists internal users with hardware, software, network connectivity, enterprise applications, email and all other break/fix/service requests. The support technician is also responsible for documenting, maintaining, and upgrading or replacing hardware and software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Computer setup and maintenance, coordination of employee moves, configuration changes for desktop PCs.

* Provide general troubleshooting and maintenance on computer hardware and software for Windows and Mac operating systems.

* Support users with software applications such as Microsoft Office.

* Supporting and maintaining user account information including rights, security and systems groups.

* Log incidents and service request calls into ticketing system.

* Provide high quality customer service and helpful attitude for all customers.

* Responsible for assigned tickets, track to resolution and perform follow-up functions to ensure customer satisfaction.

* Assist with hardware and software upgrades.

* Train new employees to use desktop software and network resources.

* Ensure all communication and escalation processes are followed.

* Participate in special assignments and projects as requested by management.

* Coordinate with other IT teams to seek and provide solutions.

* Conduct other assignments which assist in carrying out the mission of the IT department.

Primary Location: !*!

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:

* Degree or certifications in Computer Science, MIS, or Corporate IT Systems preferred.

* 2 - 5 years of equivalent experience in Service Desk / Helpdesk environment.

* Proficient in MS Office (Word, Excel, Outlook, Power Point)

* Proven experience troubleshooting and maintaining computer hardware and software for Windows and Mac operating systems.

* Experience with virus/malware detection software/systems.

* Ability to install, upgrade, and troubleshoot PC hardware.

* Knowledge of helpdesk tools for tracking issues and resolution.

* Experience supporting/troubleshooting web based applications.

* Excellent verbal and written communication skills

* Excellent customer service skills.

* Strong collaboration skills for working in a team environment.

* Positive team-player attitude.

* Attention to detail and organizational skills.

* Ability to multi-task.

CARE. CONNECT. CHALLENGE. COMMIT.

Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, lets make the most of your energy.







Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Schedule: !*!

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:

* Degree or certifications in Computer Science, MIS, or Corporate IT Systems preferred.

* 2 - 5 years of equivalent experience in Service Desk / Helpdesk environment.

* Proficient in MS Office (Word, Excel, Outlook, Power Point)

* Proven experience troubleshooting and maintaining computer hardware and software for Windows and Mac operating systems.

* Experience with virus/malware detection software/systems.

* Ability to install, upgrade, and troubleshoot PC hardware.

* Knowledge of helpdesk tools for tracking issues and resolution.

* Experience supporting/troubleshooting web based applications.

* Excellent verbal and written communication skills

* Excellent customer service skills.

* Strong collaboration skills for working in a team environment.

* Positive team-player attitude.

* Attention to detail and organizational skills.

* Ability to multi-task.

CARE. CONNECT. CHALLENGE. COMMIT.

Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, lets make the most of your energy.







Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Additional Benefits

Tuition Rembursement and Health Club Reimbursement