IT Site Support Technician III 9/15/2016

Alere San Diego, CA

Company
Alere
Job Classification
Full Time
Company Ref #
08494
AJE Ref #
576176340
Location
San Diego, CA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
The IT Site Support Engineer III will work as part of an existing site support team to provide effective and efficient on-site and remote support to end users and management in our San Diego office and other assigned locations. Your responsibilities will include working on a variety of technical support issues, including the set up and maintenance of mobile devices, computing equipment and peripherals, and performing routine maintenance functions such as hardware & software inventory management.
As part of the End User Services team you will work with the Global Service Desk and other IT functions as required to ensure that clients and stakeholders receive a consistently high quality support service at all times.

If you are a pro-active, motivated team player with a proven track record of providing excellent IT site support service to end users in a dynamic corporate environment, we'd like to hear from you!

KEY RESPONSIBILITIES

Manage or escalate Service Desk requests in a timely manner.
Provision, configure and support IT equipment and peripherals
Provide an effective support service to on site and remote users
Process new user, termination, and account change requests
Ensure adherence to all applicable policies, processes and SOPs
Provide support for enterprise applications and network related issues
Order and track supplies, carry out asset management & dispersal
Work with various vendors as needed to support site specific services
Create and maintain all required documentation
Advanced support of site-specific ERP, CRM, or database systems

GENERAL ROLE REQUIREMENTS

Able to independently identify, evaluate and resolve diverse support issues
Occasionally works after-hours or travels to other sites, as needed
Ensures all solutions adhere to applicable change control requirements
Able to organise workload and adapt to changing business needs
Strong customer service orientation, able to manage a diverse client base in a positive and professional manner
Able to combine strong analytical skills, technical knowledge and communication skills to provide excellent customer support
Understands and adheres to Quality Management System requirements
Able to undertake occasional travel as needed

ESSENTIAL

Bachelors degree or equivalent qualification in Information Technology or similar work based experience
5 years experience of providing technical support in a high output, dynamic environment
Team oriented - able to work in, and positively contribute to, cross functional teams
Able to learn new applications quickly, and committed to keeping knowledge and skills up to date
Experience in supporting desktop applications in Local Area Network environment
Demonstrable experience of the following technologies:
o Active Directory user functions (ADS & Exchange)
o Windows XP, 7 & 8, and Server 2003, 2008, 2012
o Anti-virus / anti-malware programs
o Building/imaging computers and creating images
o Wiring / Cabling
o Wireless technologies
Support of in-house, custom, or proprietary software systems
Maintaining documentation
SOX compliance knowledge
ITIL framework knowledge
Basic server administration
Intermediate experience supporting ERP/CRM systems

DESIRABLE

Intermediate experience administering servers
Basic SQL knowledge
Basic knowledge supporting lab/manufacturing systems