IT Support Analyst -

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POST DATE 8/19/2016
END DATE 12/12/2016

AppleOne Blacksburg, SC

Blacksburg, SC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per year


The IT Support Analyst will provide onsite and remote support to users. Implement, troubleshoot and maintenance of Information Technology systems, PC?s, Printers and networking devices.
? Provide support to IT systems including day-to-day operations, problem resolution for all of the client/mobile devices, etc.
? Provide Tier I&II (Help Desk) problem identification, diagnosis and resolution of problems.
? Provide support for the dispatch system, hardware problems and remains involved in the resolution process from start to finish taking complete ownership of the issue.
? Entering and maintaining proper documentation in the ticketing system and through emails.
? Configure and manage Windows operating systems, troubleshoot and install applications.
? Proficiency with iOS and OSX devices.
? Onsite support and travel to other locations in other states will be required, must be comfortable with travel, responsible, honest and trustworthy.

? Associates degree in a technical discipline from an accredited college or university. 2 years of related support or higher level experience may be substituted for degrees.
? Must be able to completely disassemble and build a computer from parts
? Must be able to troubleshoot and diagnose problems such as power supply, memory, drives.
? Advanced knowledge of Windows 7/8/8.1/10 and Office 2007/2010/2013/2016
? Knowledge of Active Directory and how to manage users.
? Some understanding of servers, routers and switches.
? Experience troubleshooting network connectivity issues.
? Experience with VOIP phones and devices.

? Excellent written and verbal communications skills.
? Strong troubleshooting skills, able to follow instructions.
? Extremely strong documentation skills and creating standard operating procedures.
? Travel required, must have a valid US Passport or ability to obtain one quickly.
? Some certifications required.
? Extremely Service oriented.
? Willing to work weekends and extra hours to get the job done.
? Must be able to pass a background check.

Apply for this great position as a it support analyst today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.