IT Support Analyst or Production Support or Technical Support

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POST DATE 9/8/2016
END DATE 12/19/2016

Options Group Raleigh, NC

Raleigh, NC
AJE Ref #
Job Classification
Full Time
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Job Description: IT Support Analyst for Credit Risk IB We offer
* An interesting role in the "RFIT Production Services" team. This team provides a portfolio of services, which includes 2nd level support for the CRO business users
* Develop a thorough understanding of the CRO IT environment
* IT Support for the issues reported against CRO IT applications and resolve them in a timely manner
* Monitoring of scheduled batch jobs, as well as the identification of process improvements (e.g. automation of the manual monitoring process)
* Responsibility for the OLAs and SLAs between IT to IT and IT to business
* Proactive COMMUNICATION of batch job delays to users and senior management
* Escalation of critical and high priority issues to the senior management
* Full root cause analysis and a detailed investigation of issues in the agreed time
* Ownership for the IT/incident tickets open in the area of responsibility
* A key member which is supporting and coordinating credit risk IB month-, quarter- and year end processes
* Strong collaboration with the APPLICATION DEVELOPMENT teams and the other relevant interfaces

You offer
* University (or equivalent) qualification in an IT/Scientific subject
* 5 years' plus experience in an IT Support role (ideally in front or middle office in IB)
* Fundamental Banking/Finance/Risk knowledge is required
* Practical experience with UNIX/LINUX and SHELL SCRIPTING
* Experience with SQL (ideally ORACLE / SYBASE)
* Batch/Control-M experience is a strong plus
* ITIL V3 certificate is a strong plus
* Knowledge of multiple technologies is an advantage
* Skills in Incident-/Problem-, Release- and CHANGE MANAGEMENT (from a production perspective)
* Good understanding of monitoring modelling/practices
* Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
* Comfortable working in a high pressure environment
* Excellent COMMUNICATION skills in English