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IT Support

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POST DATE 9/7/2016
END DATE 11/18/2016

ECPI University Richmond, VA

Company
ECPI University
Job Classification
Full Time
Company Ref #
2016-1923
AJE Ref #
576108370
Location
Richmond, VA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

APPLY
RESPONSIBILITIES:

Primary Responsibilities:

* Install desktop operating systems.
* Configure and troubleshoot hardware.
* Monitor and respond to helpdesk requests.
* Gather support issues information and analyze the symptoms and figure out the underlying problem.
* Escalate helpdesk requests to tier 2 and tier 3 personnel.
* Assist students, faculty, and staff with access to IT services provided.
* Create student account before each term start.
* Manage the network cable plant.
* Configure and manage classroom images.
* Maintains software and hardware inventories.
* Ability to lift and carry 5-25 pounds safely.
* All other duties and responsibilities as assigned.

QUALIFICATIONS:

Requirements:
Education/Experience
* AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
* 0-5 years previous experience as a consumer support technician

Skills/Abilities
* Excellent customer service skills
* Excellent oral and written communication skills
* Detail oriented
* Ability to lift 5-25 pounds



What does ECPI University have to offer*

* Professional work environment
* Talented and committed co-workers
* Competitive compensation & benefits plan

ECPI University is proud to be an Equal Opportunity Employer.