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IT Business Systems Lead

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POST DATE 8/13/2016
END DATE 1/14/2017

Parker Hannifin Corporation IRVINE, CA

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Full Time
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Essential Functions

PARKER HANNIFIN Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker employs approximately 55,000 people in 50 countries around the world with annual sales of approximately $13 billion in fiscal year 2015. PARKER Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world s leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker s success. BUSINESS SYSTEMS LEAD SUMMARY Supports and/or improves business processes with information technology solutions. Develops, designs, and analyzes unique and diverse systems and/or programs of considerable scope and complexity. Ensures integrity of the company's databases, transaction processing and reporting systems, security, resource monitoring, reporting, and the development of specialized systems and processes. Key to this role will be: Taking experience in deploying Siebel CRM Modules to improve how Parker Aerospace communicates and handles customer needs, developing workflows, SLAs and supporting processes in all customer related touch points. Providing documentation and training plans to support the direct CSO user base in Irvine as well as within the numerous Service and Repair Centers. Working closely with CSO, OEM Division IT departments and Corporate IT to rapidly exploit business opportunities and work collaboratively to maximize benefit across the Aerospace Group. Working direct with customers and third party business to business brokers to support CSO's channels to market. Be a key team member in shaping the next stages of CSO's IT systems strategy as we look to focus on selection and implementation of a dedicated MRO solution. OTHER RESPONSIBILITIES: 1. Performs systems analyses of unique and considerable scope and complexity that includes requirements definition, interfacing with users, and providing cost and benefit analyses. Prepares complex trade-off studies and benchmark analyses. 2. Develops and manages information technology project plans and schedules. Acts as consultant to management on major matters. May serve as project leader on assigned projects requiring advanced, specialized knowledge. Establishes goals, objectives, and timelines required to complete projects; explains work methods, and ensures project assignment completeness, timeliness and accuracy. Estimates, develops, and manages project budgets and cost/performance analyses. 3. Confers with program and/or system users to analyze current operational procedures, identify problems, and evaluate specific input and output requirements. 4. Develop or modify highly complex computer programs by writing detailed description of user needs, program functions, and processing steps required. 5. Determines if requested program change is possible within existing system by reviewing computer system capabilities, processes, workflow, and implementation schedule. Recommends actions by analyzing and interpreting data and making comparative analyses. Analyzes proposed changes in methods and materials. 6. Analyzes, develops, plans, codes or installs software, tests, documents, and implements complex business applications required to develop or maintain systems. Prepares process documentation to specify, in detail, operations to be performed by computer systems. Upgrades and maintains systems after implementation. 7. Interfaces with information technology staff throughout the aerospace group to coordinate project development, changes, or implementation. Communicates with external customers and suppliers to resolve technical and business issues. 8. Applies and may lead continuous improvement initiatives to improve the efficiency of internal systems and processes within the division and/or with corporate and customer involvement. 9. Prepares project status reports to inform management of project progress and resource requirements. Identifies any issues that need to be elevated to management for resolution or assistance. 10. Oversees development of training modules and trains users for effective implementation and use of new systems. Prepares and gives technical presentations. 11. Leads new technology evaluation related to operating systems, hardware, software packages, development tools, and methodologies. Identifies alternative or new technologies and implements them as Information Technology standards. 12. Maintains professional and technical knowledge by attending educational workshops, reviewing technical professional publications, establishing industry networks, and/or participating in professional associations. 13. Complies with federal and state legal requirements (e.g. software licensing, confidentiality of employee records); ensures adherence to requirements and advises management on needed actions. Researches existing and new legislation and proposes policy changes. 14. Assesses skills and identifies training needs. May serve as functional expert. Trains and mentors less experienced employees. May provide leadership to others in department or to ad-hoc teams. 15. Shares specialized knowledge with others. Represents Company on specific projects. Prepares and conducts technical presentations on selected topics. Contributes to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement). QUALIFICATIONS Bachelor s degree (BA/BS) in Information Systems, Computer Science, Business Administration, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through ten or more years increasingly responsible related application/infrastructure experience utilizing the company's standard toolsets. Specific assignment may require recognized certification in area of expertise. Degree in IT with a Business Systems, Analysis bias. Experience in the implementation of CRM solutions ideally Siebel in a primarily Service driven organization. Strong influencing skills Experience in managing broad based IT projects Knowledge of B2B, EDI, XML communication standards and previous experience with Portal/Order Brokerage solution providers and third parties. Knowledge, Skills and Abilities Advanced, specialized knowledge of programming, system design and analysis principles, industry practices, regulations, and overall business operations. Specific area of assignment may require knowledge in specific or multiple products and tools such as: technical knowledge of software and hardware selection implementation and testing methodology, client/server application development, architecture, database-connectivity and database design methodology; and, advanced, specialized knowledge of manufacturing and support organizations, business and workflow process, and quality methods. Ability to effectively assess, lead, and implement continuous improvement in critical and/or high-impact areas. Knowledge of project management standards, methods and techniques. Ability to work on complex probl


Founded in 1918, Parker Hannifin Corporation is a $13 billion, global company.
With annual sales exceeding $13 billion in fiscal year 2012, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company employs approximately 60,000 people in 48 countries around the world.

Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.

Company Size:
10,000+ Employees
6035 Parkland Blvd.
Cleveland, OH 44124

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