ITO Mainframe Manager (70282)

POSITION DESCRIPTION POSITION PURPOSEThis role manages the day to day responsibilities of Mainframe system infrastructure operations to provide delivery of systems and services in order to meet or exceed agreed upon service levels. Provides a single point of ownership for effective changes of Mainframe systems and services. Oversees Mainframe operational activities and services for 2 large data centers and 60 distribution centers. Proactively identifies and implements service improvements in all Mainframe services located in two data centers. Approves acceptance into production of new Mainframe systems and services. Ensures recovery and continuity plans are compatible with data centers operations processes and the plans are tested on a regular basis. Represents IT Operations on all new Mainframe initiatives. Manage and develop all (20-25) Mainframe operations support associates and 3rd party off-site resources. Oversees recruitment of Mainframe staff. Review Mainframe infrastructure designs for security and operational resiliency. Review and approve procurement of new Mainframe technology. Maintain basic technical knowledge of all installed Mainframe technology capabilities. Maintain basic understanding of core ITIL processes (Event, Change, Problem, Incident, Capacity, Configuration, and Release Management). This position oversees and manages several teams of associates in the development, implementation and ongoing support of existing and new software applications and hardware platforms which may include telecom responsibility. Works closely with end-user groups to ensure operational stability and that new applications meet the practical needs of the company. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -Builds relationship with key user and store operation groups to identify and resolve business issues.Manages system development and support activities to meet user needs in a timely and cost effective manner while ensuring the right things get done as per the governance process.Manages and tracks the progress of multiple development projects. Project management and administration that include work plans, projtrac, resource planning and control, writing status reports, and preparing annual budgets.Communicates status of development design to supervisors and end users.Selects, develops and motivates assigned staff. NATURE AND SCOPE -Typically reports to a Director, Senior Manager, or Vice President.Typically have supervisory responsibilities for Engineers or Specialists at all levels.Typically requires frequent persuasion or influencing of others.Typically procedures for analyzing situations and making conclusions are diverse.Typically considers among many different options or procedures when solving problemsTypically, once given general assignments, determines priorities and defines what should be done and how to do it. ENVIRONMENTAL JOB REQUIREMENTS -Located in a comfortable indoor area. Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
ESSENTIAL SKILLS MINIMUM QUALIFICATIONS -Must be eighteen years of age or older.Must pass the Drug Test.Must successfully complete any required training or orientation courses. EDUCATION REQUIRED -The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. YEARS OF RELEVANT WORK EXPERIENCE - 5 PHYSICAL JOB REQUIREMENTS -Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. ADDITIONAL QUALIFICATIONS -1-2 years of experience in a leader/ team lead capacity PREFERRED QUALIFICATIONS -10+ years of experience managing Windows operations in a large multi-national enterprise environment. Basic understanding of the following technologies: Server Hardware from HP, IBM, and Dell (AIX and HPUX) operating systems, Windows server operating system, Active Directory, Backup and Recover software from (Legato, Veritas, IBM), Security patch management for Windows environments, System Center Operations Manager (SCOM), Systems Center Configuration Manager (SCCM), IBM Netcool. Basic functional understanding of web services (IIS and Apache), application (Tomcat) servers and database (SQL Server, Informix and Oracle) servers. Reports to Director of IT Operations. Less than 10% travel. Bachelor degree preferred. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -Knowledge of MS Office and Lotus Notes.Expert proficiency with the Home Depot software architecture, methodology, and governance process.People leadership/supervisory skillsTechnical skills may include experience with one or more of: UNIX, Informix, COBOL, JAVA, Catalyst WMS and YMS, Korn Shell Scripting, Novell, Netware, nnet, Sequelink, TSO/ISPF/MVS, DB2/SQL, JCL, CSP, CICS TCP/IP, Visual Basic, Networking, and LAN administration.Problem solving and analytical skills.Presentation, facilitation and writing skills. Project management- estimating, planning, controlling, and execution