ITSM Domain Expert

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POST DATE 9/6/2016
END DATE 12/19/2016

Virginia Technology Partners Falls Church, VA

Falls Church, VA
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Full Time
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The role of an ITSM Domain Expert includes:

* Works with the service area director to provide deep domain expertise regarding an IT Services Management strategy for a hybrid cloud environment and selects IT products & services to implement IT capability aligned with the our business strategy

* Create an appropriateIT Service Management Governancearchitecture / solution which addresses various phases of theIT life cycle (traditionalITand cloud), at a minimum

* Catalog Management & Provisioning
* Workflow management
* Health and Performance Monitoring
* Resource consumption, Metering & Billing
* Performance, SLA delivery assurance and/or industry standards on deliverables
* Experience working in a global organization of size, scope and complexity
* Experience working with administrative and/or workflow systems

OtherQualifications :

* Deep working knowledge of ITSM product technologies such as ServiceNow, Remedy, etc.
* Solid understanding of key IT Service Management basics such as Provisioning, Performance and Fault management, Configuration Management, Asset Management, Disaster Recovery/Business Continuity Management, and Financial Management for IT Services
* Should be well versed in a variety of current techniques, tools, frameworks and technologies relevant to IT Service Management Cloud, IaaS, PaaS, SaaS, Software Defined Networking, Mobility, etc.)
* Strong communication skills to communicate with customers, support personnel and management
* Strong time management skills
* Strong creative thinking, problem solving, planning, time-management and organization skills to balance and prioritize work
* Strong human relations skills to select, develop, mentor employees
* Strong ability to manage multiple programs, handle multiple assignments simultaneously, and switch between assignments quickly
* Strong ability to create and maintain formal and informal networks
* Strong ability to lead and work in a team environment
* Strong ability to manage by influence
* Willingness to travel