END DATE October 17, 2016

Il Terrazzo Host at The Phoenician - Full Time & Part Time 8.9.16

The Phoenician, Scottsdale - Scottsdale, AZ

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  • Company
    The Phoenician, Scottsdale The Phoenician, Scottsdale
  • Location
    Scottsdale, AZ
  • Job Type
  • Job Classification
    Part Time
  • Experience
    Entry Level (0 - 2 years)
  • Company Ref #
  • AJE Ref #

Job Description

Il Terrazzo Host at The Phoenician - Full Time & Part Time 8.9.16 Company Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Méridien(R), Sheraton(R), Tribute Portfolio, Four Points(R) by Sheraton, Aloft(R), Element(R), along with an expanded partnership with Design Hotels. The Company also boasts one of the industrys leading loyalty programs, Starwood Preferred Guest (SPG(R)). Please visit www.starwoodhotels.com for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Location The Phoenician, a AAA Five Diamond Award Winner, offers 643 rooms including The Canyon Suites, an exclusive all-suite boutique experience which has earned the coveted Five-Star rating from Forbes Travel Guide both are inspired by a rich history of gracious hospitality. This resort experience is part of The Luxury Collection, a group of unique hotels and resorts offering exceptional service to an elite clientele. All of these hotels are internationally recognized as being among the world's finest. The Phoenician's 250 acre inspiration is situated at the base of Camelback Mountain in Scottsdale, Arizona. Our exclusive property also offers most anything for our discerning clientele: 9 sparkling pools for every taste and preference; The Centre for Well-Being, one of the country's premier resort spas; over 160,000 square feet of exceptional banquet space, and 9 unique dining experiences, including J&G Steakhouse, The Thirsty Camel, the Lobby Tea Court, In-Room Dining, Café & Ice Cream Parlor, Relish Burger Bistro, Oasis Pool Bar & Grill, and Il Terrazzo, where Contemporary Italian and regional classics abound. Department Job Description Host for Il Terrazzo Hourly Wage / Non-Exempt / Full Time & Part Time It only takes seven seconds to make a first impression! We are currently searching for a hospitality professional who is passionate about working with the public and understands the nuances of fine guest service. This critical position will greet our Guests and provide accurate information as their dining experience awaits them. Previous experience as a Host or Greeter, ideally within a restaurant, hotel, or country club environment is strongly preferred. Prior exposure to retail or the child care industry are also excellent matches for the right individual. Prior experience with hands-on customer service highly preferred. Exceptional communication skills, ability to manage multiple priorities, and a love of working in the hospitality industry required. Open Table exposure is highly preferred, but not required. Flexibility of schedule including the ability to work days, evenings, weekends, and holidays required. If you are truly interested in growing your hospitality career, please apply today and give us the opportunity to learn more about you! Why apply anywhere else when you can be part of The Phoenician experience? Please follow the online instructions and apply at www.starwood.jobs. If you are a current Starwood Hotels and Resorts Associates, please visit your Human Resources Department to obtain the necessary transfer paperwork. Once completed, please apply through Starwood One and let your journey continue! Requirements POSITION PURPOSE Responsible for positive experience of guests while maintaining the quality standards and supervision of the outlet staff. ESSENTIAL FUNCTIONS AVERAGE ' OF TIME 85' Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. 10' Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff. 5' Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Perform general clerical tasks including maintaining logbooks and reservation books. Assist in table setting and general dining room maintenance during peak periods. Perform other duties as requested, such as executing special guest requests. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Knowledge of appropriate table settings and service ware. Knowledge of all menu items, prices and general service procedures. Must possess basic computational ability. Must possess basic computer skills. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. on a regular and continuing basis. May be required to lift trays of food or food items weighing up to 30 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. QUALIFICATIO