Implementation Consultant

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POST DATE 8/10/2016
END DATE 2/1/2017

NetSmart Technologies Overland Park, KS

Overland Park, KS
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Are you looking for your ideas to affect changes within the healthcare market and improve the lives of patients throughout the world* Netsmart Technologies is innovating rapidly to build solutions that break down the barriers between providers, academia, research organizations, partners, and patients. This is your chance to work on the cutting edge as part of a fast-growing, dynamic, entrepreneurial team pushing the boundaries of healthcare computing.


* Expert level understanding of Home health billing and financial practices

* Strong implementation background with understanding of project life cycle

* Strong knowledge of client operational processes, job functions and implementation methodology within the Homecare and Hospice arena

* High level of knowledge of industry trends and initiatives

Module Implementation to meet requirements as specified in the project plan:

* Carry out the implementation of Netsmart solutions and designated 3rd party products following a detailed project plan and in accordance with the contracted project scope

* Identify and troubleshoot issues encountered during the implementation of Netsmart products and when interfacing to third party systems

* Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope

* Lead system design and build process

* Design & present formal training courses and knowledge transfer to Netsmart clients

* Advise clients on testing strategy and planning to ensure successful solution implementation

* Support all testing phases with the client

System Rollout:

* Serve as the client's application expert, ensuring the system set up supports workflow decisions

* Liaise with the client, Project Managers and Sales and Solution Consulting to understand the client's conversion, go-live and rollout strategies and to ensure that the solution meets the client's business needs


* Understand and manage project scope to identify and mitigate implementation risks and impacts

* Deliver advice, guidance and recommendations on system configuration and implementation best practice

* Identify, analyze, and document client business requirements

* Work individually or as a member of the Netsmart sales and Services team to identify, promote, and drive revenue opportunities

* Make recommendations, provide advice and guidance to challenge clients in the adoption of recommended solutions to their business needs

* Identify solution gaps and assist in the development of customization or other strategies within the project scope

Reporting / Documentation:

* Document problem resolutions, issues, and other solutions and make them available for future reference by other Consultants,

* Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success

* Produce other reports and/or documents as required

Advice and Guidance:

* Contribute to the development of consultancy tools and processes that could ease future implementation

* Identify solutions to a broad variety of business issues within area of expertise to increase Netsmart opportunities

* Ensure a systematic approach to providing client practices with quality advice and guidance in optimizing patient care, financial performance, defining and re-engineering processes, and planning new services

* Liaise with internal groups (support, development, methodology) to assure ongoing improvement of Netsmart solutions and methodology

* Mentors other associates in application and domain knowledge, troubleshooting and consulting skills

Academic and professional qualifications:

* Undergraduate degree in business, nursing or other clinical area required

* Master's degree such as MBA, MPH or other is desirable


* 3-5 years patient care delivery experience

* 3-5 years combined health care consulting or healthcare information technology experience

* Participation in full life cycle projects involving clinical information systems implementation is ideal

* Strong working knowledge of healthcare regulatory requirements

Required Skills:

* Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels)

* Strong consultative guidance and direction on change initiatives affecting clinical care processes

* Ability to contribute to complex, workflow reengineering projects and/or management process projects, including outstanding analytical and communication skills

* Experience in creating and communicating value propositions with sales, clients and delivery teams

* Self-starter and follow-up with clients

* Flexibility and comfort with ambiguity

* Actively solicit feedback to improve

* Consulting knowledge to prepare deliverables and communicate effectively

It all begins with a Spark! At Netsmart we look for exceptional professionals who enjoy being part of a fast-paced and innovative environment. We value individual contributions in a team setting and offer a progressive set of support tools and training. We are proud to offer an excellent compensation package, which includes a complete suite of benefits for full-time employees.