Implementation Manager 8/20/2016
Saint Paul, MN
JOB DESCRIPTIONAPPLY Auto req ID
St. Paul, MN
Job: Implementation Manager
Job location: St. Paul, MN
StayWell is one of the nation s largest providers of patient education, consumer health information, and population health management communications. Integrating print, interactive and mobile communications, StayWell is proud to offer solutions that touch more than 80 million health care consumers every year. StayWell combines existing products and solutions with new investments in data analytics and technology to deliver more innovative, personalized and meaningful health and well-being engagement programs that help clients achieve their operational and business objectives. StayWell s mission is to leverage its extensive technology assets, advanced analytics, rich health content and robust, multi-channel deployment to help consumers make positive health decisions and help organizations improve employee well-being, increase productivity and decrease health care costs.
Consider joining us today! We are currently seeking an Implementation Manager to join our St. Paul, Minnesota-based team.
The Implementation Manager is primarily responsible for maintaining and augmenting existing business by orchestrating internal resources in accordance with project specifications and timelines. They also are responsible for building lasting client relationships and managing client expectations by orchestrating all aspects of program development from initiation through completion and reconciliation.
Our ideal candidate has a strong understanding of client implementations processes, project management, is an independent self-starter, and a critical thinker. Candidates should be able to prioritize and meet demanding deadlines, have excellent written and verbal communication skills, and have experience leading other team members in a matrixed project environment.
The successful candidate's work will include:
Maintaining relationships and communications with client team, sales, account management team, and other internal team members throughout the duration of implementation.
Being responsible for gathering all business requirements and managing client changes in order to successfully launch a new client or an existing client; ensuring that all other departments involved in the implementation are able to complete their set ups on time with acceptable levels of quality.
Leading or participating in internal meetings, client meetings or cross-functional meetings. Being responsible for completing project plans, detailed meeting notes documentation, action item management, and any other meeting deliverables.
Driving to outcomes. Assisting in guiding clients to making timely decisions for their program in order for it to be successful.
Providing weekly, detailed project status to internal team members and client. Highlighting issues, scope of services changes, and progress that has been made.
Creating and managing project schedules. Executing and delivering purchased product/data to clients in the required formats by the deadlines established in those schedules.
Responsible for providing client website demos and training client to use their website
Ability to utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope.
Bachelor's degree (B.A.) from four (4) year college or university and five (5) or more years related experience and/or training; or equivalent combination of education and experience.
Strong business knowledge, particularly in the areas of client implementations and project management; healthcare market knowledge is beneficial. Must be able to multi-task and lead cross-functional teams.
Must possess solid communication skills, people management skills, and project methodology skills. Must be able to assign work, meet deadlines, and interpret and ensure consistent application of organizational policies.
To perform this job successfully, an individual should have knowledge of CRM software; Database software such as Oracle; Presentation software; Internet software; Spreadsheet software and Word Processing software.
Consider applying to this exciting opportunity today! We provide competitive benefits, a superb work environment and a collegial team - won't you join us*
We are an Equal Opportunity Employer.