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In Room Dining Order Taker

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POST DATE 9/19/2016
END DATE 10/9/2016

Loews Regency San Francisco San Francisco, CA

Company
Loews Regency San Francisco
Job Classification
Full Time
Company Ref #
hc.269791
AJE Ref #
576216254
Location
San Francisco, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Loews Hotels is currently seeking an In Room Dining Order Taker to join our newest property, recently acquired in the San Francisco market.The Loews Regency San Francisco Hotel is a Forbes Five Diamond, Trip Advisor Five Star property and is considered among the top hotels in San Francisco along with Ritz Carlton, Four Seasons and the St. Regis. This property is position on the top 11 floors of a 48-story tower that offer some of the most breathtaking views in the city - many from our 148 elegant guestrooms and seven spacious suites. The Order Taker will help in the overall day to day operation, and long term outlook of the Room Service department. The Order Taker will help create a pleasant dining experience for the hotel guests. The IRD Order Take will report directly to the Food & Beverage Manager & Assistant Food & Beverage Manager. Provide excellent service at all time to all of our guests Assist guest courteously and efficiently, provide service to accommodate any guests request. Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails. Do all the side works and preparations of the equipments for the continuation of the operation Be responsible for taking accurate F&B guests orders over the phone and placing it in the POS system Demonstrate a pleasant telephone etiquette when taking orders and quoting the right timings for delivery Check accuracy of order input to ensure it is complete before sending to kitchen. Anticipate guest needs, as to where guests will never have to ask for anything Open and close checks correctly and make sure that reports match correctly by the end of the day Communicate effectively with servers and chefs on special orders Check on daily amenities ordering, assigning of rooms, deliveries and charges Keep the office organized and daily paperwork filed and updated Attend food and beverage training classes Deliver all checks and report to the appropriate place at the end of a shift according to rules Setup and maintain the Room Service environment and material perfectly clean as per side work description. Follow the posted opening and closing duties and side work sheet Attend all pre meal/communication meetings Attend monthly department meetings Perform side work duties include Copies of paper work Folding napkins Assist in clearing of tables and trays Small assigned projects