In Room Dining Server Overnight-Part Time

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POST DATE 9/17/2016
END DATE 10/17/2016

The James Chicago Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Part Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


One of Chicagos most celebrated boutique hotels, The James continues to garner buzz and accolades, thanks to its effortless blend of modern, residential comfort, guest-centric service and liberated touches. The 297-room luxury boutique, which received recognition on Travel + Leisures Worlds Best Awards, is ideally situated on the corner of Rush and Ontario, steps from Chicagos famous Michigan Avenue shopping district, Millennium Park and renowned museums. Every room is an expression of warm, residential style, enveloping guests in a classic design that is at once luxurious and supremely comfortable. The In Room Dining Overnight Server provides prompt and guest centric service over the telephone by taking food and beverage orders and by delivering the requested items to guests rooms. The Server will additionally be responsible for maximizing sales for Room Service and ensuring guest satisfaction by following the James service standards. The position is part time, offering approximately 2-3 days per week. Essential Functions: Answers In Room Dining phones in a prompt and courteous manner. Records orders in PMS system and in the Daily Logs for IRD, repeats orders back to guests and ensures full understanding of the guests needs. Utilizes suggestive selling techniques to increase sales. Has full knowledge of all menu items and is able to explain menu items to guest. Is able to make suggestions for dietary needs. Monitors and responds to all In Room Dining Hotsos calls. Delivers and serves food and beverages to hotel guests room. Sets up table and serves the order in the guests room. Ensures that the In Room Dining tray is set up according to The James Hotel Chicago standards and guests food order is complete. Completes customer payment transactions as outlined in cash and charge procedures. Maintains tray tracking system and ensures trays are removed from the guest corridors regularly throughout the shift. Performs set-up and closing side-work; stock service station, makes coffee, etc. Presents trays as necessary; prepares flatware roll-ups. Ensures high quality food and food presentation, timeliness, clean environment and side-work duties completed. Is able to find guest centric solutions. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Communicates effectively and genuinely with guests, team members and other departments. Maintains a friendly and caring demeanor at all times in a fast-paced environment. Demonstrates team work by co-operating and assisting colleagues as needed. Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests. Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive. Attends all mandatory meetings and training classes. Non Essential Functions: Completing any additional responsibilities assigned by departmental manager. Be involved in departmental meetings and committees.