Inbound Call Center Oak Ridge TN
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POST DATE 9/13/2016
END DATE 10/12/2016
Oak Ridge, TN
JOB DESCRIPTIONJob Description:
Are you stuck in a rut at your current job? Tired of working dead end jobs where all your dedication is never recognized? Would you like to work for a company that is dedicated to supporting our service men and women as well as support your community on a local level?At Sitel of Oak Ridge you can make your customer service skills work for you! We offer competitive pay, full benefits and plenty of room to develop a career! (We have done over 60 local internal promotions this year alone!) Most of our management staff started at an entry level and was able to move up in the company in less than a year. Even our site director has a personal testimony of elevation through the company!Sitel of Oak Ridge is a strictly inbound call center. We aim to achieve not only client satisfaction but our employees gratification as well. We incorporate several employee incentive programs for our devoted associates. We also listen to and apply feedback from each individual employee through our voice of the employee board. Your opinion matters here! At Sitel of Oak Ridge we have 3 lines of business all in direct relation to providing excellent member fulfillment. We do this through and for our military owned client who also seeks to provide insurance to all branches of the United States service men and women, their families and their dependents. No outbound calls, no cold calling or collections are required.We are looking for friendly individuals with computer and customer service experience. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment! Job Responsibilities: - Excellent communication and customer service skills. - Strong computer skills with the ability to multi-task with a variety of screens and web based tools (e.g. hardware, operating systems, internet). - Answer inbound calls within guidelines established by the client and call center management. Ensure the delivery of a quality customer experience on each and every transaction - Meet metric requirements that include maintaining proper call lengths, schedule adherence, upgrade downgrades, sales, conversion and quality metrics as applicable. - Ensure that all complaints are recognized, recorded, confirmed and solved effectively. - Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by Sitel s Client. - Dependable, reliable and able to perform duties with minimal supervision. - Ability to interact positively with customers, peers and supervisors. - Other duties as assigned. Pay Rate:Agents start at $10.50/hr - $13.00/hrPerks: Employee Discounts with several leading retail stores and more, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, and community outreach programs. Other Excellent Benefits: At 60 days - Medical, Dental, Vision, Orthodontic, 401(k) Plan, Paid Holidays, Paid Vacations, Life Insurance, Flexible Spending Account, Short-Term Disability, Long-Term Disability Requirements:- Must be able to successfully pass a 7-Year Criminal Background check (County, State & Federal), a credit check that reviews active collections and a drug test. - Candidates must be at least 18 years of age or older. - Must have open schedule availability 7 days a week (Hours of operation typically between: 7 AM 11:30 PM) - Typing words per minute required Minimum of 25 WPM with 90% accuracy. Education: High School Diploma/GED
As caring for customers becomes the differentiator that drives consumer engagement, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.