Inbound-Call Transfer Vacation Advisor

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POST DATE 9/18/2016
END DATE 10/13/2016

Hilton Grand Vacations® Las Vegas, NV

Company
Hilton Grand Vacations®
Job Classification
Full Time
Company Ref #
hc.60AB97B02D2F8351
AJE Ref #
576213381
Location
Las Vegas, NV
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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A Call Transfer Vacation Advisor will receive Inbound/Call Transfer calls from customers who have been transferred from one of the reservations centers resulting in an inbound phone call and attempt to sell a marketing package for a discounted mini-vacation at one of our resorts with and active sales center. What will I be doing? As a Call Transfer Vacation Advisor you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: * Sells mini-vacations packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound mode. * Maintain an upbeat positive and motivated demeanor especially when interacting with guests, co-workers, supervisors and managers. * Maintain individual sales and marketing goals for performance measures. * Ensures guest meets minimum eligibility requirements to tour sales center. * Use Teledirect application and Voice to sell and process package sales. * Distributes only Hilton Grand Vacation authorized information, and ensures that information is accurate. * Call back potential clients when necessary and approved by supervisor to follow up regarding package prospect. * Create interest and excitement about Hilton Grand Vacation ownership and resorts. * Meets every customer with a smile and sincerely thanks guest for their time. * Carry out all reasonable request of management. Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.