Inbound Customer Care Representative

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POST DATE 9/12/2016
END DATE 10/24/2016

AppleOne Cincinnati, OH

Company
AppleOne
Job Classification
Full Time
Company Ref #
23177685.1214
AJE Ref #
576146330
Location
Cincinnati, OH
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
SUMMARY:
Responsible for receiving calls on WellPoint's 1-800 telephone lines and responds to inquiries and requests for assistance.

MAJOR JOB DUTIES AND RESPONSIBILITIES:
Rep will answer inbound calls, disposition the calls, input demographic information into SalesForce when applicable, and the transfer the call to the appropriate department and/or advise caller whom they need to call
Primary duties may include, but are not limited to: Identifies problem, troubleshoots, and provides advice to assist callers. Understands WellPoint structure and how the to direct the calls to the appropriate area.

EDUCATION/EXPERIENCE:
Requires a high school diploma, three or more years related experience, or any combination of education and experience. Proficient analytical, communication and vocational skills required. Requires basic keyboard proficiency and familiarity with basic PC office software. Verbal communication, data entry, windows based program navigation and use

SCHEDULE:
8 hour shifts between the hours of 9 AM and 9 PM Monday - Friday. Some OT may be available. There will be a few Saturdays and Sundays required due to Open Enrollment. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

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