Inbound Customer Service Agent

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POST DATE 9/13/2016
END DATE 10/12/2016

Sitel Las Vegas, NV

Company
Sitel
Job Classification
Full Time
Company Ref #
5b6e87f13
AJE Ref #
576166054
Location
Las Vegas, NV
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Job Description:

Starting Pay $13.00 during training, pay is bumped to $15 an hour after training and passed licensing exam. Sitel pays training and cost of getting your license. Start your Career Today! You will find Sitel to be full of energy and a workplace in which you truly can make a difference working with our Military community. Are you a highly motivated individual with exceptional customer service skills? Looking for a competitive salary and great benefits? We have the perfect career opportunity for you! Prior insurance experience is not required as we will provide paid comprehensive training. Job Summary We are looking for qualified customer service representative applicants who demonstrate enthusiasm, a positive attitude, strong communication and strong people skills as well as the ability to multi-task in a high volume customer service call center environment. You will be responsible for building relationships with the customer by providing exceptional customer service, assisting customers with purchasing proper automobile and homeowner insurance coverage, looking for opportunities to provide value and offer new insurance products. Prior insurance experience is not required as we will provide paid comprehensive training. Primary Job Duties & Responsibilities -Counsel customers/agents on policy coverage s and options. -Upgrade coverage and look for opportunities to offer new coverage/products to existing customers as appropriate. -Provide phone requested quotes to customers for changes to existing lines or products. Strong Keyboard Skills System Navigation Skills -High School diploma or equivalent -Exceptional customer service skills with demonstrated prior experience. -Excellent communication and consultation skills. -Demonstrated ability to quickly build rapport with others. -Ability to acquire and maintain valid agent licenses (based on business needs). -Ability to multi-task and use strong keyboard/systems navigational skills while maintaining high quality standards. Paid Training

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement, Sitel is advancing its position as a world leader in outsourced customer experience innovation.

With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.