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Incident and Problem Manager

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POST DATE 9/16/2016
END DATE 11/9/2016

WEX, inc. South Portland, ME

WEX, inc.
South Portland, ME
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. If you are looking for a growing career come be part of WEX today!

General Purpose:
The Incident and Problem Manager:
ITSM expert who performs the Incident and Problem Management functions on a global scale, works independently with minimal direction, will perform some aspects of reporting functions when necessary.

Essential Duties and Responsibilities:

* Manages the Incident and Problem Management processes globally for WEX.

* Monitoring the effectiveness of the Incident and Problem Management processes and makes recommendations for improvements.

* Drives all Major Incident calls (P1 & P2) to ensure prompt resolution of major incidents.

* Ensures global adherence to the incident and problem management processes

* Performs all duties within the IT System Management framework (processes, standards, tools)

* Trains others on the Incident and Problem Management concepts, processes and procedures

* Ensures delivery of incident and problem details to the appropriate SDMs to support both external and internal customer reporting

* Other assigned duties as required

Knowledge, Skills & Abilities:

* BS/BA (Engineering or Computer Science a plus) desired with 5-8 years ITSM experience, Masters degree a plus

* High level of knowledge in IT System Management processes & tools,

* ITIL Certification is required

* Excellent communication skills

* Excellent organizational skills

* Able to work with people in other countries and time zones (flexibility in work hours)

* Understands implications of work and makes recommendations for solutions



At WEX, we reward innovation, hard work and excellence. Benefits include:
Health Insurance
Dental Insurance
On Site Fitness Facility in South Portland location
401(k) Plan
Life Insurance/AD&D
Dependent Life Insurance
Short- and Long-Term Disability Programs
Flexible Spending Accounts (Medical and Dependent)
Employee Referral Award Program
Employee Assistance Program
Tuition Reimbursement
Pet Insurance
Bonus Plan

Equal Opportunity Employer/Vets/Disability


WEX Inc. (formerly Wright Express Corporation) is a leading provider of corporate card payment solutions. From our roots as a pioneer in fleet card payments in 1983, WEX has expanded the scope of its business into a multi-channel provider of corporate payment solutions. Our focus is on providing exceptional payment security and control across a spectrum of payment sectors while delivering an exceptional experience so that our customers – whether large or small – can operate smoothly, securely and profitably. WEX currently operates its business in two segments: Fleet Payment Solutions and Other Payment Solutions. The Fleet Payment Solutions segment provides customers with fleet vehicle payment processing services specifically designed for the needs of commercial and government fleets. Our fleet products are based upon proprietary technology with closed-loop networks with wide site acceptance in the United States, Canada and Australia. The Other Payment Solutions segment, which is compr

Company Size:
1,001-5,000 Employees
Financial Services
Social Media:
97 Darling Ave
South Portland, ME 04106

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