IVR Specialist

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POST DATE 9/16/2016
END DATE 12/8/2016

Software Guidance & Assistance Columbus, OH

Columbus, OH
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Software Guidance & Assistance, Inc., (SGA), is searching for an IVR Engineer for a contract to hire assignment with one of our premier financial clients in Columbus, OH; Wilmington, DE or Dallas, TX.Required Skills: Extensive experience with either Genesys, Avaya or CiscoJava experienceTroubleshooting Preferred Skills: Proficient in the application of the following call center technologies: Genesys call routing, PBX integration, Carrier offerings, CTI desktop integration, Outbound dialer integration and Call Recording integration. VXML/CCXML Development both DTMF and Speech applications. Collaborate and work with the IVR, Business Desktop Applications, MIS, Voice and Data Network, Avaya Voice team members to resolve production issues and/or implement new complex solutions. Deployment and support of large-scale distributed applications in a mission-critical production environment. Reviews and documents technical specifications and development requirements. Represent Call Routing Team on Production bridge calls. Must be intimately familiar with full software development lifecycle and development tools such as Subversion. Manages and contribute effectively in technical design sessions and provide subject matter expertise as it relates to the Genesys framework, MIS, Voice, Data Network Infrastructure, Convergys IVR, Avaya PBX and CTI system integration. Manages the Day-to-Day support and monitoring of Lab and Production call routing environments. Provide production support (


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