October 16, 2016

GenesysInfomart Specialist

Software Guidance & Assistance - Columbus, OH

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Job Description

Software Guidance & Assistance, Inc., (SGA), is searching for a Genesys/Infomart Specialist for a contract to hire assignment with one of our premier financial clients in Columbus, OH; Wilmington, DE or Dallas, TX.Required Skills: Strong Infomart reporting development Should understand ICON/Infomart database schema. Should be proficient in PL/SQL. Should understand underlying ICON/Infomart data model. Should have knowledge of Call Concentrator infrastructure and data. Should be proficient in all Genesys real-time (CCPulse, Pulse and/or Advisor) and historical reporting. Should be capable of troubleshooting complex issues with Genesys configuration/management layers, routing layer, Genesys SIP and NCQ platforms (GVP resource manager/media server) and historical reporting ICON/InfoMart.Preferred Skills: Proficient in the application of the following call center technologies: Genesys call routing, PBX integration, Carrier offerings, CTI desktop integration, Outbound dialer integration and Call Recording integration. VXML/CCXML Development both DTMF and Speech applications. Collaborate and work with the IVR, Business Desktop Applications, MIS, Voice and Data Network, Avaya Voice team members to resolve production issues and/or implement new complex solutions. Deployment and support of large-scale distributed applications in a mission-critical production environment. Reviews and documents technical specifications and development requirements. Ensures business requireme


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