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Infrastructure Manager

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POST DATE 9/13/2016
END DATE 11/17/2016

WOW! Internet,Cable, and Phone (Knology, Inc) Naperville, IL

Company
WOW! Internet,Cable, and Phone (Knology, Inc)
Job Classification
Full Time
Company Ref #
5000136101506
AJE Ref #
576161391
Location
Naperville, IL
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
This position will lead the teams that implement infrastructure solutions for WOW! The preferred candidate will have strong knowledge of and experience with data center engineering and operations across the network, compute, and storage technology stacks. This hands-on position will require the ability to drive best practices and implement enterprise level solutions with a focus on operational excellence, supportability, and continual improvement.

Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

* Work with OSS staff and end-users to ensure that new technology implementations can be well supported with minimal interruption of service delivery
* Manage vendor and contractor negotiations and contracted work in support of the implementation of new technology
* Work closely with internal IT Infrastructure teams to resolve issues and transfer knowledge
* Build relationships with key user and operation groups to identify and resolve business issues in order to provide excellent customer and end user experience
* Provide technological guidance and long term direction for the organization to ensure the high performance, reliability and scalability of the company's internal technology infrastructure
* Assist in the design and implementation of our enterprise level on premise and hosted solutions, and own the long term infrastructure roadmap so we can continue to expand our service offerings
* Lead the team by setting priorities, coordinating work, and reporting accurate and timely information
* Work closely with team to develop structures and architecture design strategies to satisfy client requirements and further develop service standardization / delivery of IT service management frameworks for WOW! employees and customers
* Engineer highly available solutions to prevent service interruptions
* Schedule and prioritize work to accommodate project needs while minimizing impact on operations
* Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Education:
* B.S or M.S. in Computer Science, Engineering or related field, or equivalent experience
-Experience/Skills Needed:

* 7-10 years of experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies
* 5+ years of technical infrastructure work experience in a managerial role
* Proven leadership experience in enterprise level technology
* Ability to multitask and handle numerous assignments simultaneously
* Interpersonal, negotiation, and problem solving skills
* Ability to develop, motivate, and coach a team
* Must be able to communicate effectively with a variety of audiences including the ability to deliver engaging, informative, well-organized presentations
* Knowledge and experience with network operations center, ticketing systems and or similar service management tools preferred
* Solid experience in designing infrastructure solutions for platform resiliency, reusability, maintainability and supportability with 24x7 operational expertise
* A proven technology innovator and a hands on problem solver
-Computer Skills:
* Strong understanding of TCP/IP, DNS, DHCP, routers, firewalls, switches, and F5 load balancers
* Experience with VMWare environments, Linux and Windows systems, and authentication infrastructures (AD/LDAP)
* Experience working with and engineering cloud-based services and solutions
* Solid understanding of unified storage platforms (EMC, HDS, Nimble, etc.)
* Proficient in Microsoft Office and Visio

-Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* regularly required to talk and hear
* required to use hands to type, handle objects and paperwork
* required to reach and hold on to items at chest level or reach above the shoulder
* required to use close vision and be able to focus
* must be able to physically move and set up various computer equipment as required (50 or more pounds)
* some travel may be required
* possibility of on-call shifts

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



-Education:




* Bachelor's degree in computer scie3nce or equivalent certification or experience



-Experience/Skills Needed:




* 5+ years in scripting skills in one or more of the following languages: Bash, Python, Ruby, Perl, PHP, TCL, or equivalent interpreted language. Comfort with awk/sed a huge plus
* Experience working with or creating APIs and understanding of data transport and serialization formats such as SOAP, XMLRPC, REST, JSON, XML, YAML, Thrift
* Basic understanding of data structures and relationships as well as DAL/ORM concepts
* Experience with modern databases such as MySql, MariaDB, PostgreSQL, etc.
* Strong knowledge of regular expressions including PCRE, .NET, Java, BRE/ERE, RE2
* Experience writing applications or scripts capable of massaging data around from one format to another, or capturing information in raw formats and creating structured database records to represent the data
* Strong familiarity with network programming and server/client applications
* Intimate knowledge of modern Linux distributions including shells, configuration, daemons, firewalls, processes/signals, jails, and package managers
* Ability to quickly adapt to and learn new technologies and trending development frameworks
* Understanding of basic networking and infrastructure protocols (BGP, OSPF, ARP, DHCP, TCP, UDP), IP addressing, Ethernet
* Experience with git for source control
* Strong interpersonal and communications skills; capable of writing proposals, design documents, process outlines, presenting to colleagues/peers, and working closely with upper management

Preferred experience:


* Familiarity with SDN, NFV, or otherwise similar constructs e.g. familiarity with Contrail, Nuage, NSO and similar network virtualization frameworks
* Experience with medium to large backbone or provider networks
* Experience writing server or enterprise software with C/C++, Java, or golang
* Experience with UI programming using .NET, Objective C/Swift, Javascript, or other web frameworks such as jQuery/prototype, or ExtJS
* Experience with asynchronous/threaded/multiprocessing design patterns such as worker pools, pipes, queues, locking
* Experience with virtualization technologies, KVM, VMWare, etc.
* Experience with compilers

Formal hardware training and/or certifications from one or more of the network hardware vendors such as - Juniper Networks, Alcatel-Lucent, Cisco



-Computer Skills:

Fundamental knowledge of standard desktop business applications and tools.



-Physical Demands/Working Conditions:



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




* regularly required to talk and hear
* required

Additional Benefits

Flex Spending Plan