Inside Marine Adjuster
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POST DATE 9/12/2016
END DATE 10/18/2016
JOB DESCRIPTIONInside Marine AdjusterJob ID #:
Worcester, MAFunctional Area:
85100 - Risk Management ClaimsPosition Type:
Full - Time Education Required:
Bachelors DegreeExperience Required:
1 - 3 Years Relocation Provided:
NoJob DescriptionWhere Great People Build Successful Careers.The Hanover is seeking an Inside Marine Adjuster to join our growing team in our Worcester, MA office.Recognized as one of America's Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you'll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Join our winning culture and help us advance our journey to be the best company in our business.Summary:
Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of minimal to moderately complex claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are regional and may involve both personal and commercial customers relative to transportation and storage insurance, valuables including fine art, jewelers block and furriers, marina operators legal liabilities and other inland marine types of products.Responsibilities:
- Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.- Handle minimal to moderately complex marine inside property and liability claims- Primarily handle claims with exposures up to $25,000- Handle marine and inland marine claims written under Residential Builders Risk, Ocean Marine, Boat Dealers & Owned Boats, Fine Art & Valuables, Musical Instruments & Dealers, Motor Truck Cargo LL & Transportation, Warehouse Legal Liability, Contractors Equipment & Equipment Dealers, and Railroad Rolling Stock- Works within specific limits and authority on assignments of moderate technical complexity- Uses discretion and independent judgment in claim handling- Identifies possibly suspicious claims- Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels and/or experience in a related business market- Claims handled will be of minimal to moderate complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages- Claims handled will involve minimal to moderate complexity, severity and exposures- Authority levels are in recognition of the proficiency associated with this level.- They may represent the company at mediation, arbitration and trials.- May be required to have and maintain sufficient home-based internet connectionPosition RequirementsRequirements:
- Bachelor's Degree or equivalent experience.- Commitment to on-going professional development in the marine or business market-place- Able to read and interpret business contracts- Demonstrates an understanding of 3rd party legal liability concepts- Demonstrates or is working toward core commercial loss scoping and estimating skills- Demonstrates a base understanding of the Marine and Inland Marine classes of business, including the nationwide definition of Inland Marine- Cultivates an environment of business ownership- Dedicated to meeting the expectations and requirements of internal and external customers- Makes decisions in an informed, confident and timely manner- Maintains constructive working relationships despite differing perspectives- Considers the perspectives of others and gives them credibility- Strong organizational and time management skills- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication- Understanding of applicable statutes, regulations and case law- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner- Easily adapts to new or different changing situations, requirements or priorities.- Cultivates an environment of teamwork and collaboration- Computer experience (MS Office, excel, word, etc)- Proficient using Claims systems (i.e. CSS, PMS, etc.)Physical demands & work environment:
Ability to use a personal computer and other standard office equipmentAbility to travel as necessaryAbility to sit and/or stand for extended periodsBenefits to joining The Hanover's team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance- Retirement/401(k) program, including 100 percent company match up to first six percent of pay- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling- Employee development/education assistance and professional/industry designation programs and reimbursementThe Hanover Insurance Group, Inc. (NYSE:
THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor's and Moody's.EEO statement:
'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.'The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed 'Employment Agency Agreement' already on file with Human Resources - The Office of Talent Management. .