Inside Sales Representative (ISR)
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POST DATE 9/2/2016
END DATE 9/19/2017
MRC Global Inc.
INSIDE SALES REPRESENTATIVE (ISR)
About the Organization
MRC Global is the largest global distributor, based on sales, of pipe, valves, and fittings (PVF) and related products and services to the energy industry and supplies these products and services across each of the upstream, midstream and downstream sectors.
Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance.
Essential Duties and Responsibilities (not all inclusive)
Individual must be able to perform the essential duties with or without reasonable accommodation.
* Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;
* Maximize gross margin sales through careful analysis during the quote process;
* Identify and act on opportunities to increase market share by growing sales;
* Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
* Assist outside sales and/or branch management in processing priority transactions;
* Work to understand customers business and determine customers requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
* Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
* Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
* Maintain and approve quality standards;
* Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
* Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
* Monitor expected ship dates to ensure timely delivery and expedite as needed;
* Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
* Perform other duties as required;
* Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;
Education, Experience & Ability Requirements
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
* High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
* Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;
* Demonstrated competence in the use of computers and software applications;
* Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
* Ability to effectively present information in one-on-one and small group situations;
* Willingness and ability to be on call as needed to provide 24-hour service to customers;
* Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
* Valid Driver s license with the ability to meet the MRC Global vehicle policy.
* Must have the ability to provide documentation verifying legal work status;
* Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries;
* Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.
1555 East Del Amo Boulevard
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently not accepting applications.
To search for an open position, please go to http://MRCGlobal.appone.com