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Inside Sales Supervisor

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Rio Rancho, NM

Job Classification
Full Time
Company Ref #
AJE Ref #
Rio Rancho, NM
Job Type


-Supervises a group of Inside Sales Representatives responsible for contacting customers via telephone for the purpose of selling products, services and supplies or demand generation to achieve unit goals and/or Sales Reps responsible for managing inbound calls and orders. Achieves unit revenue and expense objectives within assigned area. -May have primary responsibility for supervision and development of first level Inside Sales Supervisors. -Assists in the recruiting, training and development of Inside Sales Representatives and first level supervisors. Assists in planning Inside Sales strategies. -Serves as an escalation point to engage appropriate resources for sales support issue resolution. -Responsible for the supervision of activities and resources needed to facilitate the day-to-day efforts of the department and to achieve the business plan. -Applies specialized subject matter knowledge to solve moderately complex issues with established guidelines. -Works cross-functionally with Inside Sales Managers to assist with business plan development. -As dictated by segment direction, may be responsible for driving outbound marketing campaigns, installed base initiatives, demo seed unit program, and additional projects as required by sales organizations. -Responsible for employee career development, compensation, performance goals, monitoring and coaching, training, and new hire development. -Typically manages 10 Inside Sales Representatives. May also directly supervise low level supervisors.Education and Experience Required:
-University or Bachelor's degree preferred. -Directly related experience as a supervisor for inside sales, including success in achieving progressively higher quota or other sales related goals. -Additional specialized knowledge in breadth and/or depth. Knowledge and Skills Required:
-Must be able to apply develop subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives. -Works on problems/projects of diverse complexity and scope. -Exercises independent judgment within generally defined policies and practices to identify and select a solution. -Conflict resolution skills. -Coaching skills -Solid understanding of sales process. -Strong presentation and communication skills and Inside Sales skills working directly with customer and cross functional teams. -Project Management skills*
* Job:

* Sales
* Title:

* Inside Sales Supervisor
* Location:

* New Mexico-Rio Rancho
* Requisition ID:

* 1505391
* Other Locations:

* United States-New Mexico-Albuquerque
* .