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Installation Scheduler

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POST DATE 9/2/2016
END DATE 11/10/2016

SolarCity Salt Lake City, UT

Company
SolarCity
Job Classification
Full Time
Company Ref #
R-18832
AJE Ref #
576068331
Location
Salt Lake City, UT
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!





JOB DESCRIPTION

OVERVIEW

The role of the Installation Scheduler is to populate & maintain the work schedules for our installation crews, inspection teams and keep jobs moving towards a customer s Permission To Operate as quickly as possible. When scheduling events with customers, the RC clearly communicates all relevant timelines, technical and process-oriented information and adjusts expectations if necessary. The role of the RC includes representing the interests & needs of regional staff to SolarCity headquarters while implementing HQ policy on scheduled workflow. We seek to provide an excellent customer experience and keep our warehouses busy. Our success as a company depends on the quality, helpfulness and speed of the Regional Coordinator.

RESPONSIBILITIES

Contact customers to schedule & confirm their installation

Maintain a populated crew schedule for at least three weeks out

Set and, at times, re-set expectations with the customer on the installation itself along with next steps in the project s post-construction phase

QUALIFICATIONS

Minimum 2 years of experience in a customer support or scheduling role

Strong phone and listening skills

Excellent follow up and problem solving skills

Strong computer skills

Ability to multi-task in a high-volume environment and is results oriented to deliver an outstanding customer experience.

Excellent customer service skills required

Excellent written and verbal communication skills required

Regular, reliable and predictable attendance required

Ability to work well with others in a collaborative team environment

Must be able to successfully pass a pre-employment criminal, driving and drug screen



BENEFITS FOR FULL-TIME POSITIONS

Competitive compensation with many positions incentivized

Paid training with the nation s leader in solar power

Full benefits package including health, vision, and dental insurance

Attractive vacation, sick and holiday pay

401(k) savings plan for eligible positions

Employee referral program

Some positions eligible for equity

Career path opportunities for top performers





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.