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POST DATE 9/2/2016
END DATE 11/10/2016
Salt Lake City, UT
JOB DESCRIPTIONSOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!
The role of the Installation Scheduler is to populate & maintain the work schedules for our installation crews, inspection teams and keep jobs moving towards a customer s Permission To Operate as quickly as possible. When scheduling events with customers, the RC clearly communicates all relevant timelines, technical and process-oriented information and adjusts expectations if necessary. The role of the RC includes representing the interests & needs of regional staff to SolarCity headquarters while implementing HQ policy on scheduled workflow. We seek to provide an excellent customer experience and keep our warehouses busy. Our success as a company depends on the quality, helpfulness and speed of the Regional Coordinator.
Contact customers to schedule & confirm their installation
Maintain a populated crew schedule for at least three weeks out
Set and, at times, re-set expectations with the customer on the installation itself along with next steps in the project s post-construction phase
Minimum 2 years of experience in a customer support or scheduling role
Strong phone and listening skills
Excellent follow up and problem solving skills
Strong computer skills
Ability to multi-task in a high-volume environment and is results oriented to deliver an outstanding customer experience.
Excellent customer service skills required
Excellent written and verbal communication skills required
Regular, reliable and predictable attendance required
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal, driving and drug screen
BENEFITS FOR FULL-TIME POSITIONS
Competitive compensation with many positions incentivized
Paid training with the nation s leader in solar power
Full benefits package including health, vision, and dental insurance
Attractive vacation, sick and holiday pay
401(k) savings plan for eligible positions
Employee referral program
Some positions eligible for equity
Career path opportunities for top performers
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.