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Instructional Designer (Call Center) 8/11/2016

SolarCity Las Vegas, NV

Company
SolarCity
Job Classification
Full Time
Company Ref #
R-18619
AJE Ref #
575850351
Location
Las Vegas, NV
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!





JOB DESCRIPTION

OVERVIEW

As the Instructional Designer for the Customer Account Management Group (CAMG) you will be responsible for creating and maintaining a large library of training materials in a variety of mediums.This includes new hire training, new processes/product rollouts as well as professional growth courses and train the trainer materials. You will work closely with the Training and Quality Teams to align courses and learning path with the Company and team goals. A wide degree of creativity and self-motivation is expected. High energy and passion for providing tools for success are a must.

RESPONSIBILITIES

Write and develop training programs and materials, including: PowerPoints, e-learning, outlines, text, handouts, tests, activities, job aides and laboratory exercises

Work cross-functionally to develop exciting, interesting and engaging training solutions

Develop and/or understand objectives and ensure content matches those objectives

Work with subject matter experts (SME) to ensure that learning solutions enable end user to successfully learn systems and changes, including new concepts, processes or products

Ensure content and tools are current, relevant and appropriate

Determine appropriate learning solutions for a variety of learning styles with varying skill levels

Conduct needs analysis, test effectiveness of materials and revise as needed

Ability to deliver world class products, presentable to all levels of company management

Work closely with other members of the Training Team to work towards shared goals of professional development for CAMG

Develop alliances and working relationships with SME

QUALIFICATIONS

2-3 years of experience as an Instructor Designer, Trainer or a related role

Skilled at using multiple training software/applications/programs

Demonstrated knowledge of adult learning theory and application

Excellent verbal , written and presentation skills required with the proven ability to successfully deliver and communicate complex technical training

High proficiency in MS Office Suite and related presentation products is required

Ability to use and learn new multimedia technology and authoring tools

Adapt quickly and easily to changing requirements and needs from internal and external customers

Solid writing and editing skills

Ability to work independently and collaboratively to meet aggressive timelines

Proven time management and organizational skills

Professional composure, approachability, and interpersonal skills

Excellent customer service skills required

Familiarity with standard concepts, practices, and procedures within the solar industry are a plus

College Degree preferred

Regular, reliable and predictable attendance required

Must be able to successfully pass a pre-employment criminal background screen



BENEFITS FOR FULL-TIME POSITIONS

Competitive compensation with many positions incentivized

Paid training with the nation s leader in solar power

Full benefits package including health, vision, and dental insurance

Attractive vacation, sick and holiday pay

401(k) savings plan for eligible positions

Employee referral program

Some positions eligible for equity

Career path opportunities for top performers





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.