Instructional Designer (Call Center)
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POST DATE 8/11/2016
END DATE 3/6/2017
JOB DESCRIPTIONSOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!
As the Instructional Designer for the Customer Account Management Group (CAMG) you will be responsible for creating and maintaining a large library of training materials in a variety of mediums.This includes new hire training, new processes/product rollouts as well as professional growth courses and train the trainer materials. You will work closely with the Training and Quality Teams to align courses and learning path with the Company and team goals. A wide degree of creativity and self-motivation is expected. High energy and passion for providing tools for success are a must.
Write and develop training programs and materials, including: PowerPoints, e-learning, outlines, text, handouts, tests, activities, job aides and laboratory exercises
Work cross-functionally to develop exciting, interesting and engaging training solutions
Develop and/or understand objectives and ensure content matches those objectives
Work with subject matter experts (SME) to ensure that learning solutions enable end user to successfully learn systems and changes, including new concepts, processes or products
Ensure content and tools are current, relevant and appropriate
Determine appropriate learning solutions for a variety of learning styles with varying skill levels
Conduct needs analysis, test effectiveness of materials and revise as needed
Ability to deliver world class products, presentable to all levels of company management
Work closely with other members of the Training Team to work towards shared goals of professional development for CAMG
Develop alliances and working relationships with SME
2-3 years of experience as an Instructor Designer, Trainer or a related role
Skilled at using multiple training software/applications/programs
Demonstrated knowledge of adult learning theory and application
Excellent verbal , written and presentation skills required with the proven ability to successfully deliver and communicate complex technical training
High proficiency in MS Office Suite and related presentation products is required
Ability to use and learn new multimedia technology and authoring tools
Adapt quickly and easily to changing requirements and needs from internal and external customers
Solid writing and editing skills
Ability to work independently and collaboratively to meet aggressive timelines
Proven time management and organizational skills
Professional composure, approachability, and interpersonal skills
Excellent customer service skills required
Familiarity with standard concepts, practices, and procedures within the solar industry are a plus
College Degree preferred
Regular, reliable and predictable attendance required
Must be able to successfully pass a pre-employment criminal background screen
BENEFITS FOR FULL-TIME POSITIONS
Competitive compensation with many positions incentivized
Paid training with the nation s leader in solar power
Full benefits package including health, vision, and dental insurance
Attractive vacation, sick and holiday pay
401(k) savings plan for eligible positions
Employee referral program
Some positions eligible for equity
Career path opportunities for top performers
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.