Insurance Servicing Representative

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POST DATE 8/24/2016
END DATE 11/4/2016

National General Insurance Company Fort Worth, TX

Fort Worth, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED



This is for our Exception Processing Team. Provide accurate and efficient service to lenders within area of responsibility by researching loan level requests, processing various loan-related task queues and modifying policy information as required to meet productivity and quality requirements.

* Modify policies at loan level by following established guidelines and utilizing internal tracking system to update information as required and contribute to routine documentation processing workflows

* Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data and update systems and records as appropriate

* Communicate with lenders by answering inbound service calls and researching within loan database to extract required information and provide comprehensive, timely responses to inquiries and requests

* Meet auditing requirements by accurately entering data and maintaining data integrity in loan tracking applications to minimize risk and uphold internal standards

* Complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements

* Manage individual performance by setting work-related goals, tracking personal achievements and communicating with management to report on success and identify improvement strategies

* Build insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations

* Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

* Support NGIC values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Position Requirements

* High School Diploma/GED

* 1 year relevant experience

* Experience following established procedures to complete processing tasks; experience working in the banking or insurance industry

* Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts

* Basic knowledge of data entry processes and procedures

* Policies, practices, trends, technology and information affecting the business and organization

* Advanced knowledge of Microsoft applications

* Communicate information in a clear, well-organized, and professional manner

* Analyze data on a problem-to-problem solution

* Quickly and accurately perform data entry

* Follow established guidelines to focus on details and complete tasks attentively and thoroughly

* Manage one's own time to perform job functions quickly and efficiently

* Adapt and be flexible in a complex changing environment

* Represent the organization to customers and other external sources by phone or e-mail

* Build constructive and cooperative working relationships

* Motivational, inspirational and enthusiastic approach to team involvement and engagement

* Manage confidential information with sensitivity and maturity

* Escalate issues when necessary

* Utilize established procedures to guide decision-making

* High attention to detail

* Provide personalized and quality service to meet the expectations of internal and external customers

* Work independently with little supervision or direction

* Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.