Interim General Manager - Hampton Inn & Suites Lake George
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A General Manager with Hampton Inn and Suites is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed Internet access, free hot breakfast and more. Plus, Hampton guarantees 100' satisfaction with every stay: if you're not satisfied, we don't expect you to pay. We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey. Hampton is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton. What will I be doing? As the Interim General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation * Ensure guest and team member satisfaction * Monitor and develop team member performance, particularly the excutive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward * Recruit, interview and train team members * Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements * Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies * Serve as primary liaison with hotel owners and corporate entities Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.