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Intern - Administrative 9/11/2016

L'Oreal USA Berkeley Heights, NJ

Company
L'Oreal USA
Job Classification
Full Time
Company Ref #
7824
AJE Ref #
576138091
Location
Berkeley Heights, NJ
Experience
Entry Level (0 - 2 years)
Job Type
Temporary
Education
Bachelors Degree

JOB DESCRIPTION

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Job Summary: Supports L Oreal Consumer Command center by supporting fulfillment operations (including letter, check & refund processing). Responsible for running and distributing reports as needed and maintaining email queues. Responsible for direct consumer engagement via phone and for answering consumer emails.





Key Job Accountabilities

* Open and enter all solicited and unsolicited mail to the Consumer Care Center and direct to advocates and managers as necessary

* Run and create monthly and quarterly reports for all brands using Cognos reporting system, including units sold, total contacts and total compensation sent out by department

* Respond to Consumer Emails & PhoneCalls

* Learn and understand product portfolios for assigned brands

* Manage the international queue and forward contacts to international L Oreal departments as necessary

* Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction.



Competencies Required

* Microsoft Word, Outlook, and proficiency in Excel and PowerPoint

* Professionalism in communication, both written and verbal

* Detail oriented and ability to multitask effectively and efficiently



Technical/Professional:

* Strong product/brand knowledge

* Strong verbal communication skills

* Strong attention to detail

* Intermediate skills with MS Word

* If bi-lingual able to compose responses in same language



Preferred Key Experiences (prior to this position):

* College degree preferred

* A combination of education and relevant business experience will be considered.

* Demonstrates expertise in the products, services, philosophies and culture within the M tier.

* Prior experience in Cognos Reporting System a plus



Reports to: Contact Center Director