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POST DATE 9/11/2016
END DATE 3/7/2017

L'Oreal USA Berkeley Heights, NJ

Company
L'Oreal USA
Job Classification
Full Time
Company Ref #
7824
Location
Berkeley Heights, NJ
Experience
Entry Level (0 - 2 years)
Job Type
Temporary
Education
Bachelors Degree
AJE Ref #
576138091

JOB DESCRIPTION

Job Summary: Supports L Oreal Consumer Command center by supporting fulfillment operations (including letter, check & refund processing). Responsible for running and distributing reports as needed and maintaining email queues. Responsible for direct consumer engagement via phone and for answering consumer emails.





Key Job Accountabilities

* Open and enter all solicited and unsolicited mail to the Consumer Care Center and direct to advocates and managers as necessary

* Run and create monthly and quarterly reports for all brands using Cognos reporting system, including units sold, total contacts and total compensation sent out by department

* Respond to Consumer Emails & PhoneCalls

* Learn and understand product portfolios for assigned brands

* Manage the international queue and forward contacts to international L Oreal departments as necessary

* Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction.



Competencies Required

* Microsoft Word, Outlook, and proficiency in Excel and PowerPoint

* Professionalism in communication, both written and verbal

* Detail oriented and ability to multitask effectively and efficiently



Technical/Professional:

* Strong product/brand knowledge

* Strong verbal communication skills

* Strong attention to detail

* Intermediate skills with MS Word

* If bi-lingual able to compose responses in same language



Preferred Key Experiences (prior to this position):

* College degree preferred

* A combination of education and relevant business experience will be considered.

* Demonstrates expertise in the products, services, philosophies and culture within the M tier.

* Prior experience in Cognos Reporting System a plus



Reports to: Contact Center Director

Overview

L'Oreal USA, Inc. manufactures cosmetics for consumer and professional markets. It offers skincare, hair care, hair color, makeup, perfumes, and fragrance products. The company also provides skinceuticals, shampoos, and sun care products.

It offers its products through pharmacies, retail locations, and Internet, as well as through a network of suppliers. L'Oreal USA, Inc. was formerly known as Cosmair, Inc and changed its name to L'Oreal USA, Inc.