Internal Support Coordinator
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POST DATE 9/14/2016
END DATE 10/25/2016
Corporate 6737 W. Washington St., Suite 2300 Milwaukee , WI 53214
Job #: ISCCOmkeWI068124
A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.
The Internal Support Coordinator will provide customer service and support regarding the daily, weekly, and monthly accounts receivable functions to internal customers under the direction of the Accounts Receivable Supervisor.
Brookdale. Bringing new life to senior living. Essential duties and responsibilities include
Providing quality customer service in a high-volume, fast-paced, multi-channel environment; assisting with ensuring phone coverage, analyzing accounts and queries, and processing billing adjustments, as needed, to maintain desired levels of customer satisfaction and account accuracy relative to Accounts Receivable billing systems
Assisting with training of internal and community associates and updating documentation as it pertains to the Accounts Receivable procedures and functionality available in multiple proprietary systems.
Helping identify, research, and resolve potential billing errors through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience.
Ideal candidate should have
Associate or Bachelor s degree preferred
Excellent customer service skills with minimum 2-3 years experience with phone inquiries
Minimum 2-3 years experience in Billing and/or Accounts Receivable
Excellent oral and written communication skills
Proficiency in Microsoft Office (i.e., Excel, Word, etc.)
If you're a Brookdale associate, please consider referring someone through the Good People Program!
Brookdale is an EOE-(Equal Opportunity Employer) and drug-free workplace.
Brookdale offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, educational reimbursement. All associates, age 21 and older, are eligible to participate in the 401(k) retirement savings plan. BR img src='http://career.staffingsoft.com/images/013-97-150888.aspx'